Primary contact residental address edit problem
Hi,
My account is active and selling for 7 months. Last week I updated my business address due to a change. This change triggered my primary contact details check. Now Amazon is requesting a utility bill for my primary contact residential address.
But as default it shows USA address. I live in another country and my residential address is in that country.. I will upload the requested document but I can't change the country, I can’t edit it. It says "Something went wrong, please try again later".
I know it’s a technical error and can be solved. I am contacting with seller support, and opening cases. They say that they escalated the case to related department and they will inform me as soon as they receive a reply. Its been a week but there is no reply.
Can you please help me how can I edit the Primary Contact residential address?
Thank you.
Primary contact residental address edit problem
Hi,
My account is active and selling for 7 months. Last week I updated my business address due to a change. This change triggered my primary contact details check. Now Amazon is requesting a utility bill for my primary contact residential address.
But as default it shows USA address. I live in another country and my residential address is in that country.. I will upload the requested document but I can't change the country, I can’t edit it. It says "Something went wrong, please try again later".
I know it’s a technical error and can be solved. I am contacting with seller support, and opening cases. They say that they escalated the case to related department and they will inform me as soon as they receive a reply. Its been a week but there is no reply.
Can you please help me how can I edit the Primary Contact residential address?
Thank you.
0 replies
Ash_AMZ
Hello @Seller_4Fu9hkrtR7ceV,
Ash here to assist. It has been understood that you need help with your KYC verification.
To help you better, I have transferred your request to our internal team for a second review.
Please comment on the same thread if you need more support. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
Primary contact residental address edit problem
Hi,
My account is active and selling for 7 months. Last week I updated my business address due to a change. This change triggered my primary contact details check. Now Amazon is requesting a utility bill for my primary contact residential address.
But as default it shows USA address. I live in another country and my residential address is in that country.. I will upload the requested document but I can't change the country, I can’t edit it. It says "Something went wrong, please try again later".
I know it’s a technical error and can be solved. I am contacting with seller support, and opening cases. They say that they escalated the case to related department and they will inform me as soon as they receive a reply. Its been a week but there is no reply.
Can you please help me how can I edit the Primary Contact residential address?
Thank you.
Primary contact residental address edit problem
Hi,
My account is active and selling for 7 months. Last week I updated my business address due to a change. This change triggered my primary contact details check. Now Amazon is requesting a utility bill for my primary contact residential address.
But as default it shows USA address. I live in another country and my residential address is in that country.. I will upload the requested document but I can't change the country, I can’t edit it. It says "Something went wrong, please try again later".
I know it’s a technical error and can be solved. I am contacting with seller support, and opening cases. They say that they escalated the case to related department and they will inform me as soon as they receive a reply. Its been a week but there is no reply.
Can you please help me how can I edit the Primary Contact residential address?
Thank you.
Primary contact residental address edit problem
Hi,
My account is active and selling for 7 months. Last week I updated my business address due to a change. This change triggered my primary contact details check. Now Amazon is requesting a utility bill for my primary contact residential address.
But as default it shows USA address. I live in another country and my residential address is in that country.. I will upload the requested document but I can't change the country, I can’t edit it. It says "Something went wrong, please try again later".
I know it’s a technical error and can be solved. I am contacting with seller support, and opening cases. They say that they escalated the case to related department and they will inform me as soon as they receive a reply. Its been a week but there is no reply.
Can you please help me how can I edit the Primary Contact residential address?
Thank you.
0 replies
0 replies
Ash_AMZ
Hello @Seller_4Fu9hkrtR7ceV,
Ash here to assist. It has been understood that you need help with your KYC verification.
To help you better, I have transferred your request to our internal team for a second review.
Please comment on the same thread if you need more support. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
Ash_AMZ
Hello @Seller_4Fu9hkrtR7ceV,
Ash here to assist. It has been understood that you need help with your KYC verification.
To help you better, I have transferred your request to our internal team for a second review.
Please comment on the same thread if you need more support. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
Ash_AMZ
Hello @Seller_4Fu9hkrtR7ceV,
Ash here to assist. It has been understood that you need help with your KYC verification.
To help you better, I have transferred your request to our internal team for a second review.
Please comment on the same thread if you need more support. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
