Policy violation warning
Hi we recieved a policey warning can any one help on this
Thank you for submitting information to remove the policy warning from your account. We reviewed your appeal and determined that you have not submitted required information or the information submitted is invalid.
Please submit the information to prove that there has been an error. Your submission should include the following information:
– How your account has not violated Amazon’s Seller Code of Conduct policy (https://sellercentral-europe.amazon.com/gp/help/G200386250)
– Evidence to prove your account has not used inappropriate or unprofessional language in communications with buyers or Amazon.
Learn more about the Selling Policies and Seller Code of Conduct in Seller Central Help (https://sellercentral-europe.amazon.com/gp/help/G200386250).
How do I send the required information?
Visit the Account Health dashboard (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_mpa) and navigate to “Policy Violation Warnings.” Click on the Appeal button next to the violation notification and submit additional information.
What happens if I do not send the requested information?
If we do not receive a response, the violation record will remain on your Account Health page for up to 180 days after the notification or until the violation is addressed. Leaving this or other policy violations unaddressed may result in account deactivation.
i have sent as much information as possible but getting nowhere with them i have detected our third party program that gathers orders from ebay and amazon sent a message to customer stating our address and customers address sending them a dispatch notice with the royal mail and parcelforce tracking number
Policy violation warning
Hi we recieved a policey warning can any one help on this
Thank you for submitting information to remove the policy warning from your account. We reviewed your appeal and determined that you have not submitted required information or the information submitted is invalid.
Please submit the information to prove that there has been an error. Your submission should include the following information:
– How your account has not violated Amazon’s Seller Code of Conduct policy (https://sellercentral-europe.amazon.com/gp/help/G200386250)
– Evidence to prove your account has not used inappropriate or unprofessional language in communications with buyers or Amazon.
Learn more about the Selling Policies and Seller Code of Conduct in Seller Central Help (https://sellercentral-europe.amazon.com/gp/help/G200386250).
How do I send the required information?
Visit the Account Health dashboard (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_mpa) and navigate to “Policy Violation Warnings.” Click on the Appeal button next to the violation notification and submit additional information.
What happens if I do not send the requested information?
If we do not receive a response, the violation record will remain on your Account Health page for up to 180 days after the notification or until the violation is addressed. Leaving this or other policy violations unaddressed may result in account deactivation.
i have sent as much information as possible but getting nowhere with them i have detected our third party program that gathers orders from ebay and amazon sent a message to customer stating our address and customers address sending them a dispatch notice with the royal mail and parcelforce tracking number
10 replies
Seller_Cs8AsRW4V2r8b
Hi we recieved a policey warning can any one help on this
Thank you for submitting information to remove the policy warning from your account. We reviewed your appeal and determined that you have not submitted required information or the information submitted is invalid.
Please submit the information to prove that there has been an error. Your submission should include the following information:
– How your account has not violated Amazon’s Seller Code of Conduct policy (https://sellercentral-europe.amazon.com/gp/help/G200386250)
– Evidence to prove your account has not used inappropriate or unprofessional language in communications with buyers or Amazon.
Learn more about the Selling Policies and Seller Code of Conduct in Seller Central Help (https://sellercentral-europe.amazon.com/gp/help/G200386250).
How do I send the required information?
Visit the Account Health dashboard (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_mpa) and navigate to “Policy Violation Warnings.” Click on the Appeal button next to the violation notification and submit additional information.
What happens if I do not send the requested information?
If we do not receive a response, the violation record will remain on your Account Health page for up to 180 days after the notification or until the violation is addressed. Leaving this or other policy violations unaddressed may result in account deactivation.
i have sent as much information as possible but getting nowhere with them i have detected our third party program that gathers orders from ebay and amazon sent a message to customer stating our address and customers address sending them a dispatch notice with the royal mail and parcelforce tracking number
Seller_7VbclcPFFRTnc
What have you actually put in your poa ? And what else was in that despatch email - exactly ?
Seller_Cs8AsRW4V2r8b
we found the fault this was a setting in our set up and has been addressed
this was sending confirmation and dispatch to customer as well as amazon
was sending this when we dispatched the goods we have turned off the
setting our side so no more messages will be sent please note these were
not unsolicited messages just a confirmation of order and shipping tracking
number this is all that was happening
1 we have turned off the setting so no more messages will be sent on
dispatch
2 our service provided has been notified and helped us solve the problem
3 message was only a dispatch comfimation and royal mail tracking number
so not unsolicited
4 we will keep monitoring the situation and abide by the amazon policy rules
in the future
kevin
Seller_Cs8AsRW4V2r8b
This was my reply to them numerous times kevin
Seller_Cs8AsRW4V2r8b
hi above is the warning message account is showing 436 and still good at the moment
kevin
