Amazon Seller Central Support UK Number
Hello everyone, I’m having trouble opening a new seller account due to a payment verification issue. Despite completing the video call, my attempts to submit new information through the links in seller central have resulted in automated responses stating that the email address is not being monitored or that it is the wrong channel. I have also contacted Amazon customer services for assistance, but have yet to receive any help. However, I have confirmed that two payments were successfully taken from my bank account by Amazon central, and I have been a business customer for several years using the same payment details without any issues. I am feeling stuck in an endless loop and would greatly appreciate any help you can provide. Thank you.
53 replies
Seller_7VbclcPFFRTnc
can you post the notifications you have received
Seller_PHM5FdxrS6F63
Hi again,
Thanks successfully validated cc against all those countries… account still deactivated.
Seller_dmOezdvwkJaB7
I am having the same problem, they are saying that my “credit card issuer (bank)” needs a MFA in order to accept payments from the card.
Does it need to be CREDIT or can it be DEBIT card?
Seller_BgqXV4NKDPBIc
You can use a debit card and many sellers do without any issues. It must be a proper debit card from a bank not one of those ‘charge cards’.
Winston_Amazon
Hello all,
I have moved the thread to the Account Health Category for better assist as the topic discussed relates more to that issue, please feel free to keep posting!
Seller_VJ4XoAkjDpjPH
Hello @PC_First,
This is Abella from Amazon, and would assist you with your questions above.
I appreciate you sharing information about the status of your current account. My aim is to offer additional advice on the subsequent actions to take.
There are certain policies that Amazon expects its sellers to follow while operating the platform, and Amazon Services Europe Business Solutions Agreement is one among them.
Thank you @The_Little_Shop for the inputs.
Based on my observation, it appears that there are verification challenges affecting your selling account.
Verification decisions are final and are based on the information and documentation that we have received from you.
To Know more about Verification Process please click here.
There are several reasons why we may have declined to open your account. It may be because we were unable to verify your identity as required by applicable legislation.
Providing incomplete or inaccurate information is a common reason why verification may not be successful.
If you want to resubmit the documents for payment verification, kindly create a case and attach all the documents by clicking on “Help” > Your account has been suspended > Account Health > Reactivate your account > Get help with my appeal from Account Health Support > Select Issue.
I kindly request you to provide further insights regarding the video verification process.
Could you please share details such as the scheduled date of the Video call Verification, the outcome of the process?
Can you help us what kind of random default messages that appeared during the verification?
In case you require additional assistance, feel free to post your query here, and either we or any of the Sellers on the forum will be happy to assist you.
Regards,
Abella.
Seller_LNixiLh5DjIYd
Hello guys,
I’m not sure how to make a new post so I tried just responding to one of most recent.
Our account has been deactivated due to identify information, we thought individual was correct and have been selected that and then our information was verified and we continued as normal and then yesterday our account was deactivated due to incorrect option being selected. We have had two calls since then with seller support and opened a case with account help who advised they would respond within 12 hours but had nothing
We are really looking for some assistance and guidance and likelihood of getting our account reactivated. The email they sent to change our identity information is greyed out and doesn’t allow us to update and when on the calls they advised us to open a case
Amazon Seller Central Support UK Number
Hello everyone, I’m having trouble opening a new seller account due to a payment verification issue. Despite completing the video call, my attempts to submit new information through the links in seller central have resulted in automated responses stating that the email address is not being monitored or that it is the wrong channel. I have also contacted Amazon customer services for assistance, but have yet to receive any help. However, I have confirmed that two payments were successfully taken from my bank account by Amazon central, and I have been a business customer for several years using the same payment details without any issues. I am feeling stuck in an endless loop and would greatly appreciate any help you can provide. Thank you.
Amazon Seller Central Support UK Number
Hello everyone, I’m having trouble opening a new seller account due to a payment verification issue. Despite completing the video call, my attempts to submit new information through the links in seller central have resulted in automated responses stating that the email address is not being monitored or that it is the wrong channel. I have also contacted Amazon customer services for assistance, but have yet to receive any help. However, I have confirmed that two payments were successfully taken from my bank account by Amazon central, and I have been a business customer for several years using the same payment details without any issues. I am feeling stuck in an endless loop and would greatly appreciate any help you can provide. Thank you.
53 replies
53 replies
Seller_7VbclcPFFRTnc
can you post the notifications you have received
Seller_PHM5FdxrS6F63
Hi again,
Thanks successfully validated cc against all those countries… account still deactivated.
Seller_dmOezdvwkJaB7
I am having the same problem, they are saying that my “credit card issuer (bank)” needs a MFA in order to accept payments from the card.
Does it need to be CREDIT or can it be DEBIT card?
Seller_BgqXV4NKDPBIc
You can use a debit card and many sellers do without any issues. It must be a proper debit card from a bank not one of those ‘charge cards’.
Winston_Amazon
Hello all,
I have moved the thread to the Account Health Category for better assist as the topic discussed relates more to that issue, please feel free to keep posting!
Seller_VJ4XoAkjDpjPH
Hello @PC_First,
This is Abella from Amazon, and would assist you with your questions above.
I appreciate you sharing information about the status of your current account. My aim is to offer additional advice on the subsequent actions to take.
There are certain policies that Amazon expects its sellers to follow while operating the platform, and Amazon Services Europe Business Solutions Agreement is one among them.
Thank you @The_Little_Shop for the inputs.
Based on my observation, it appears that there are verification challenges affecting your selling account.
Verification decisions are final and are based on the information and documentation that we have received from you.
To Know more about Verification Process please click here.
There are several reasons why we may have declined to open your account. It may be because we were unable to verify your identity as required by applicable legislation.
Providing incomplete or inaccurate information is a common reason why verification may not be successful.
If you want to resubmit the documents for payment verification, kindly create a case and attach all the documents by clicking on “Help” > Your account has been suspended > Account Health > Reactivate your account > Get help with my appeal from Account Health Support > Select Issue.
I kindly request you to provide further insights regarding the video verification process.
Could you please share details such as the scheduled date of the Video call Verification, the outcome of the process?
Can you help us what kind of random default messages that appeared during the verification?
In case you require additional assistance, feel free to post your query here, and either we or any of the Sellers on the forum will be happy to assist you.
Regards,
Abella.
Seller_LNixiLh5DjIYd
Hello guys,
I’m not sure how to make a new post so I tried just responding to one of most recent.
Our account has been deactivated due to identify information, we thought individual was correct and have been selected that and then our information was verified and we continued as normal and then yesterday our account was deactivated due to incorrect option being selected. We have had two calls since then with seller support and opened a case with account help who advised they would respond within 12 hours but had nothing
We are really looking for some assistance and guidance and likelihood of getting our account reactivated. The email they sent to change our identity information is greyed out and doesn’t allow us to update and when on the calls they advised us to open a case
Seller_7VbclcPFFRTnc
can you post the notifications you have received
Seller_7VbclcPFFRTnc
can you post the notifications you have received
Seller_PHM5FdxrS6F63
Hi again,
Thanks successfully validated cc against all those countries… account still deactivated.
Seller_PHM5FdxrS6F63
Hi again,
Thanks successfully validated cc against all those countries… account still deactivated.
Seller_dmOezdvwkJaB7
I am having the same problem, they are saying that my “credit card issuer (bank)” needs a MFA in order to accept payments from the card.
Does it need to be CREDIT or can it be DEBIT card?
Seller_dmOezdvwkJaB7
I am having the same problem, they are saying that my “credit card issuer (bank)” needs a MFA in order to accept payments from the card.
Does it need to be CREDIT or can it be DEBIT card?
Seller_BgqXV4NKDPBIc
You can use a debit card and many sellers do without any issues. It must be a proper debit card from a bank not one of those ‘charge cards’.
Seller_BgqXV4NKDPBIc
You can use a debit card and many sellers do without any issues. It must be a proper debit card from a bank not one of those ‘charge cards’.
Winston_Amazon
Hello all,
I have moved the thread to the Account Health Category for better assist as the topic discussed relates more to that issue, please feel free to keep posting!
Winston_Amazon
Hello all,
I have moved the thread to the Account Health Category for better assist as the topic discussed relates more to that issue, please feel free to keep posting!
Seller_VJ4XoAkjDpjPH
Hello @PC_First,
This is Abella from Amazon, and would assist you with your questions above.
I appreciate you sharing information about the status of your current account. My aim is to offer additional advice on the subsequent actions to take.
There are certain policies that Amazon expects its sellers to follow while operating the platform, and Amazon Services Europe Business Solutions Agreement is one among them.
Thank you @The_Little_Shop for the inputs.
Based on my observation, it appears that there are verification challenges affecting your selling account.
Verification decisions are final and are based on the information and documentation that we have received from you.
To Know more about Verification Process please click here.
There are several reasons why we may have declined to open your account. It may be because we were unable to verify your identity as required by applicable legislation.
Providing incomplete or inaccurate information is a common reason why verification may not be successful.
If you want to resubmit the documents for payment verification, kindly create a case and attach all the documents by clicking on “Help” > Your account has been suspended > Account Health > Reactivate your account > Get help with my appeal from Account Health Support > Select Issue.
I kindly request you to provide further insights regarding the video verification process.
Could you please share details such as the scheduled date of the Video call Verification, the outcome of the process?
Can you help us what kind of random default messages that appeared during the verification?
In case you require additional assistance, feel free to post your query here, and either we or any of the Sellers on the forum will be happy to assist you.
Regards,
Abella.
Seller_VJ4XoAkjDpjPH
Hello @PC_First,
This is Abella from Amazon, and would assist you with your questions above.
I appreciate you sharing information about the status of your current account. My aim is to offer additional advice on the subsequent actions to take.
There are certain policies that Amazon expects its sellers to follow while operating the platform, and Amazon Services Europe Business Solutions Agreement is one among them.
Thank you @The_Little_Shop for the inputs.
Based on my observation, it appears that there are verification challenges affecting your selling account.
Verification decisions are final and are based on the information and documentation that we have received from you.
To Know more about Verification Process please click here.
There are several reasons why we may have declined to open your account. It may be because we were unable to verify your identity as required by applicable legislation.
Providing incomplete or inaccurate information is a common reason why verification may not be successful.
If you want to resubmit the documents for payment verification, kindly create a case and attach all the documents by clicking on “Help” > Your account has been suspended > Account Health > Reactivate your account > Get help with my appeal from Account Health Support > Select Issue.
I kindly request you to provide further insights regarding the video verification process.
Could you please share details such as the scheduled date of the Video call Verification, the outcome of the process?
Can you help us what kind of random default messages that appeared during the verification?
In case you require additional assistance, feel free to post your query here, and either we or any of the Sellers on the forum will be happy to assist you.
Regards,
Abella.
Seller_LNixiLh5DjIYd
Hello guys,
I’m not sure how to make a new post so I tried just responding to one of most recent.
Our account has been deactivated due to identify information, we thought individual was correct and have been selected that and then our information was verified and we continued as normal and then yesterday our account was deactivated due to incorrect option being selected. We have had two calls since then with seller support and opened a case with account help who advised they would respond within 12 hours but had nothing
We are really looking for some assistance and guidance and likelihood of getting our account reactivated. The email they sent to change our identity information is greyed out and doesn’t allow us to update and when on the calls they advised us to open a case
Seller_LNixiLh5DjIYd
Hello guys,
I’m not sure how to make a new post so I tried just responding to one of most recent.
Our account has been deactivated due to identify information, we thought individual was correct and have been selected that and then our information was verified and we continued as normal and then yesterday our account was deactivated due to incorrect option being selected. We have had two calls since then with seller support and opened a case with account help who advised they would respond within 12 hours but had nothing
We are really looking for some assistance and guidance and likelihood of getting our account reactivated. The email they sent to change our identity information is greyed out and doesn’t allow us to update and when on the calls they advised us to open a case
