Amazon your parcel may be lost
What the hell is going on? we ship DHL express and all our parcels are tracked with GPS .
Amazon keep telling customers there parcel is lost and they can claim a refund ?
This is starting to ~~~~ me off . I have full tracking and Photo,s of delivery plus GPS data
Still Amazon Are telling the customer to claim a refund?
All our parcels are over £100 in value and people are trying there luck.
This is costing me alot of time and effort .
Amazon what are you playing at?
Can someone please tag a mod in this post as this is beyond a Joke .
Thanks and kind regards
Amazon your parcel may be lost
What the hell is going on? we ship DHL express and all our parcels are tracked with GPS .
Amazon keep telling customers there parcel is lost and they can claim a refund ?
This is starting to ~~~~ me off . I have full tracking and Photo,s of delivery plus GPS data
Still Amazon Are telling the customer to claim a refund?
All our parcels are over £100 in value and people are trying there luck.
This is costing me alot of time and effort .
Amazon what are you playing at?
Can someone please tag a mod in this post as this is beyond a Joke .
Thanks and kind regards
3 replies
Seller_76AUwmqvSyRIM
There is an issue currently for some DHL users when parcel tracking is not being tracked correctly on Amazon. This triggers the Amazon system to throw a wobbly and go crazy telling customers that their order may be lost.
Here is one thread, there are others. Also, ensure that you mark the shipments as I indicated. Carrier is “DHL Parcel UK”, service is “NEXT DAY”.
Seller_5BmbL9wJF7d3W
There have been numerous discussions about this on the forums and Amazon's response is they are working on it. We are still awaiting their response.
See the following:
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/d729d344-5250-42b6-a90f-0de6b0ba66a3
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/c28eed23-2ee3-493d-acb8-08bd927c1534
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/e81392dd-417b-48fc-bf13-7b9d89bdd5d7
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/0c0033ae-5809-4c68-8c10-f2e0ce6dc793?postId=7e26517b-3ee8-48c1-9fb5-55ba847f4b88
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/a4542784-a28e-4866-a6f3-c575b40d31f9?postId=b26421d4-f3cd-494f-b357-69650d92beab
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/96f65b2a-63fb-43b6-8a9b-d2530dd1d61b
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/ea2cae36-331d-47c2-ac7d-812f5e1848c9
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/8274f963-87fb-480c-ab66-c606c49b0c1d
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/3c396fa3-edf0-42ff-9337-2c4e9d48fbfe
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/c28eed23-2ee3-493d-acb8-08bd927c1534?postId=32fb8deb-becd-40df-a7d8-9aeadc2f7757
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/755b5d1a-4d22-44e4-9bb7-a9378558254e
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/783809c8-4070-4b93-b53c-1841d426456d
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/76ac4314-b5ac-4717-a020-2570b8a3b572
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/42c7dee7-231f-442f-9179-8813b57c6944
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/51e848c2-4208-4984-a6c7-2406dd686b2a
