Pallet Collection Not being Refunded

Hello all,

Last month we had a 6 pallet collection but unfortunately the partnered carrier couldn't fit the last pallet on their wagon, so 5/6 pallets were shipped.

I contacted UPS about this and they said they can't refund or doing anything at their end.

Seller support, of course, doesn't understand the issue and are telling me I can't be reimbursed as 1 hour has passed since I made the shipment! 1 Hour is the limit after creating a shipment to void the charges. Obviously by the time the pallets were collected 1 hour had passed so it was out of my control.

Where do I stand?

@Ezra_Amazon@Winston_Amazon