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Seller_DExKDybQ9LlJD

HFSS status - Change to Not in Scope

We have products that should state "Not in Scope" next to the HFSS status on the product listing, and it has been locked with an incorrect valuation of the product, stating less healthy. With this incorrect setting, it means we can run any advertising. Does anyone know how to get this locked status changed? I've been to Seller Central, and they have so far suggested I delete my product listing, wait 24 hours, and re-list it. I'm not keen on this method, as listings can be tricky to add when you're in the supplement world, so I would life to find an alternative route.

Any advice would be much appreciated. Thank you!

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Tags:Restricted Products, detail page
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Seller_DExKDybQ9LlJD

HFSS status - Change to Not in Scope

We have products that should state "Not in Scope" next to the HFSS status on the product listing, and it has been locked with an incorrect valuation of the product, stating less healthy. With this incorrect setting, it means we can run any advertising. Does anyone know how to get this locked status changed? I've been to Seller Central, and they have so far suggested I delete my product listing, wait 24 hours, and re-list it. I'm not keen on this method, as listings can be tricky to add when you're in the supplement world, so I would life to find an alternative route.

Any advice would be much appreciated. Thank you!

Tags:Restricted Products, detail page
00
34 views
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Seller_eMAEGK2BGDsjx

I’ve tried the same thing and unfortunately it doesent work. @julia_amzn

00
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Sarah_Amzn

Hello @Seller_DExKDybQ9LlJD,

I'm Sarah with Amazon.

Are you still facing this issue or you managed to update the category?

Kind regards,

Sarah.

00
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Seller_DExKDybQ9LlJD

HFSS status - Change to Not in Scope

We have products that should state "Not in Scope" next to the HFSS status on the product listing, and it has been locked with an incorrect valuation of the product, stating less healthy. With this incorrect setting, it means we can run any advertising. Does anyone know how to get this locked status changed? I've been to Seller Central, and they have so far suggested I delete my product listing, wait 24 hours, and re-list it. I'm not keen on this method, as listings can be tricky to add when you're in the supplement world, so I would life to find an alternative route.

Any advice would be much appreciated. Thank you!

34 views
2 replies
Tags:Restricted Products, detail page
00
Reply
user profile
Seller_DExKDybQ9LlJD

HFSS status - Change to Not in Scope

We have products that should state "Not in Scope" next to the HFSS status on the product listing, and it has been locked with an incorrect valuation of the product, stating less healthy. With this incorrect setting, it means we can run any advertising. Does anyone know how to get this locked status changed? I've been to Seller Central, and they have so far suggested I delete my product listing, wait 24 hours, and re-list it. I'm not keen on this method, as listings can be tricky to add when you're in the supplement world, so I would life to find an alternative route.

Any advice would be much appreciated. Thank you!

Tags:Restricted Products, detail page
00
34 views
2 replies
Reply
user profile

HFSS status - Change to Not in Scope

by Seller_DExKDybQ9LlJD

We have products that should state "Not in Scope" next to the HFSS status on the product listing, and it has been locked with an incorrect valuation of the product, stating less healthy. With this incorrect setting, it means we can run any advertising. Does anyone know how to get this locked status changed? I've been to Seller Central, and they have so far suggested I delete my product listing, wait 24 hours, and re-list it. I'm not keen on this method, as listings can be tricky to add when you're in the supplement world, so I would life to find an alternative route.

Any advice would be much appreciated. Thank you!

Tags:Restricted Products, detail page
00
34 views
2 replies
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Seller_eMAEGK2BGDsjx

I’ve tried the same thing and unfortunately it doesent work. @julia_amzn

00
user profile
Sarah_Amzn

Hello @Seller_DExKDybQ9LlJD,

I'm Sarah with Amazon.

Are you still facing this issue or you managed to update the category?

Kind regards,

Sarah.

00
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user profile
Seller_eMAEGK2BGDsjx

I’ve tried the same thing and unfortunately it doesent work. @julia_amzn

00
user profile
Seller_eMAEGK2BGDsjx

I’ve tried the same thing and unfortunately it doesent work. @julia_amzn

00
Reply
user profile
Sarah_Amzn

Hello @Seller_DExKDybQ9LlJD,

I'm Sarah with Amazon.

Are you still facing this issue or you managed to update the category?

Kind regards,

Sarah.

00
user profile
Sarah_Amzn

Hello @Seller_DExKDybQ9LlJD,

I'm Sarah with Amazon.

Are you still facing this issue or you managed to update the category?

Kind regards,

Sarah.

00
Reply
Follow this discussion to be notified of new activity