Credit card invalid
I have just started setting up my Amazon seller account and have just finished verifying my card in all of the European marketplaces after ages of trying and the seller app not working and while I was doing that Amazon tried to take the seller central account payment out my bank which failed due to silly me having insufficient funds. Because of that Amazon has deactivated my account and says my card is invalid.
I’m sure it’s just due to the payment failing because of lack of funds does anyone know how I would get Amazon to retry the payment and reactivate my account, every email I’ve tried apparently is the wrong email.
Not a good start to my Amazon career it seems
EDIT: Amazon have just took the £30 seller central account fee from my bank however I can’t use seller central as it still says credit card invalid even though I have verified it in each country and amazon have just took the payment from my bank.
Any help would be much appreciated
Credit card invalid
I have just started setting up my Amazon seller account and have just finished verifying my card in all of the European marketplaces after ages of trying and the seller app not working and while I was doing that Amazon tried to take the seller central account payment out my bank which failed due to silly me having insufficient funds. Because of that Amazon has deactivated my account and says my card is invalid.
I’m sure it’s just due to the payment failing because of lack of funds does anyone know how I would get Amazon to retry the payment and reactivate my account, every email I’ve tried apparently is the wrong email.
Not a good start to my Amazon career it seems
EDIT: Amazon have just took the £30 seller central account fee from my bank however I can’t use seller central as it still says credit card invalid even though I have verified it in each country and amazon have just took the payment from my bank.
Any help would be much appreciated
5 replies
Seller_YGctZVg468zOZ
hi i am having the same issue as you are
have you able to sort it out?
if you have can you tell me how ?
thanks..
Seller_yk3kzHpjMMa4B
Hello @Seller_LW4FkOlqdGIxL,
This is Mary from Amazon here to assist you.
I understand that you need help with the account reactivation and verification of the credit card details in European marketplace.
In order to complete the verification process I request you to update the credit card information from your seller central.
For further guidance I recommend you to follow the steps provided in the notification received from team at the time deactivation of the account.
You can add a new credit or debit card by following these steps:
- Go to Settings and click Account info.
- From Payment information, select Charge methods.
- Click Replace charge method for the credit or debit card that you want to replace and select the store where you would like to assign a new charge method.
- Select an option to Add a new charge method. Enter the requested information exactly as it appears on your credit or debit card statement.
If there is a problem with your security verification, you can retry your verification by following the prompts in your Charge methods and ensure that:
- The name entered and the name on your card match. The financial institution will only send a code to the card’s owner.
- You enter the correct code as prompted. A common mistake is to enter the phone number that the code is sent from, instead of the code.
- Your personal information on Account info is up to date.
For more details kindly go though this help page.
For any further assistance, please feel free to reach out to us as I we are always here to assist you.
Best regards,
Mary.
