VEEQO Buy Shipping Issues Beware
So after seeing the Amazon ads for Veeqo it seemed like a good idea and fair deal to switch inventory management to them.
However, wow this has been very very bad, so everyone needs to be aware.
We set it up and found that items were being Zero'd. Veeqo are lovely and told us to contact Amazon and ask them for the data about why this was happening. Cant fault them on this and their response. Amazon however, didnt help, could not or would not share the information Veeqo wanted and I was left feeling they are not even an Amazon Company, sadly.
It got worse, we then used VEEQO to send some items. Imagine my suprise when I noticed that they were not registering as bought using Buy Shipping for Amazons VTR, despite the assurances from VEEQO and AMAZON they would.
We opened a case the second this happened and notified Amazon to alert them. Who Promptly told us, that No, this was not right and we now had to submit an Action Plan about why for the first time in ages Buy Shipping had fallen below the VTR requirement.
For real Amazon ? they are outright listed on your Order Page as your chosen choice, and that they count for VTR if done that way when all the shipping services are set up correctly, which they are.
VEEQO of course have said Amazon are wrong, but we are getting Nowhere with this or the issue of Stock Zeroing
So other sellers, be aware this could happen to you too, CASE ID 11066296932 and 10988427162.
VEEQO Buy Shipping Issues Beware
So after seeing the Amazon ads for Veeqo it seemed like a good idea and fair deal to switch inventory management to them.
However, wow this has been very very bad, so everyone needs to be aware.
We set it up and found that items were being Zero'd. Veeqo are lovely and told us to contact Amazon and ask them for the data about why this was happening. Cant fault them on this and their response. Amazon however, didnt help, could not or would not share the information Veeqo wanted and I was left feeling they are not even an Amazon Company, sadly.
It got worse, we then used VEEQO to send some items. Imagine my suprise when I noticed that they were not registering as bought using Buy Shipping for Amazons VTR, despite the assurances from VEEQO and AMAZON they would.
We opened a case the second this happened and notified Amazon to alert them. Who Promptly told us, that No, this was not right and we now had to submit an Action Plan about why for the first time in ages Buy Shipping had fallen below the VTR requirement.
For real Amazon ? they are outright listed on your Order Page as your chosen choice, and that they count for VTR if done that way when all the shipping services are set up correctly, which they are.
VEEQO of course have said Amazon are wrong, but we are getting Nowhere with this or the issue of Stock Zeroing
So other sellers, be aware this could happen to you too, CASE ID 11066296932 and 10988427162.
7 replies
Seller_tHDZMh56pq7gX
Thank you for this, I have been considering giving them a go, having seconds thoughts now.
Will follow this thread in case you feel inclined to give any further updates.
Seller_ZQyopdiwkUHOZ
What do you mean by 'being zero'd'? Are you talking about stock? Handling time? Price?
Are you sure you actually selected the shipment from the buy shipping drop down and not the Royal Mail one?
This uses Royal Mail API to generate labels direct from Royal Mail. You can see that from Royal Mail's logo. To use Buy Shipping, the logo should be Amazon's like here:
We don't have Buy Shipping set up on ours as an option for standard orders, which is why we have nothing in our drop down, but if you have it set up, it will populate with shipment options and estimated prices.
Seller_npJBKyW0TCo4M
Beware of what? We have been using Veeqo for a few years now, and it has some issues, but our Royal Mail integration works great with Amazon VTR (no problems here). It looks like you need a better understanding of how this works.
Seller_ZQyopdiwkUHOZ
We've been using Veeqo for about 6 or 7 years, and I've never had that happen. Where does it start showing as zero, on Amazon or on Veeqo?
Can you use the snipping tool to show what it looks like when you're using Buy Shipping through Veeqo?
KJ_Amazon
Hello @Seller_sg54Fq7GfBZzn. Thanks for checking in about your recent issues using Veeqo.
I see that @Seller_ZQyopdiwkUHOZ and @Seller_npJBKyW0TCo4M offered their suggestions and experience. Did their comments help clear up any issues you are having?
I shared your feedback with our Veeqo partner team and will follow up with them about your comments. Did you share the Amazon Case IDs only, or can you also share any Veeqo contact IDs?
