How Is Amazon Seller Support This Bad?
So I had been selling for a few weeks on Amazon no problems. Did my first batch of FBA all perfectly fine, I had another shipment coming from China, and while in transit to the FBA warehouse, I was hit with unauthentic claims.
Now I have appealed around about 20ish times, Ive provided every document under the sun, and including stuff like manufacturer's license and business license from the Chinese provider, everything and more Amazon requested all denied.
Now here is where this gets funny, my friend had the same issue for the same product sold, but his account didn't get suspended just his listing was locked until he could prove the supply chain. He couldn't either, but my friend owns the trademark in the uk for said product, and after he got accepted for owning the brand registration on amazon his Listing/Stock was unlocked.
The same friend has given me an authorization letter to sell the trademark/Brand with amazon he owns but yet they will not unsuspend my account due to not being able to verify the Invoices because apparently, they cant verify the Chinese company ( Although its the same place my friend buy his stock from ). I find this massively ridiculous.
So ive opted for Amazon mediation its been well over a month and not heard anything. 90 days have passed and Amazon has informed me that they will destroy my products if I do not appeal, but im waiting for the Mediation, and they're not responding back to my emails
Ive even appealed for my funds to be released, did the live video call showed my ID, uploaded my documents for the business with HMRC, and they asked for me to prove the supply chain, yes the one i couldnt prove the first 20 times, And even worse on this appeal It would only let me upload one single document for said Approving the supply chain. Ive been declined, shock, the response I got was
"Hello
After completing our investigation and reviewing the information you provided, we have determined that you are using your account to engage in deceptive, fraudulent, or illegal activity, or for the purpose of violating Amazon's policies, which include sales of inauthentic / infringing items in your account. The sale of these products is prohibited and results in the withholding of funds in your account, due to the violation of the "Amazon Anti-Counterfeiting Policy":
https://sellercentral.amazon.co.uk/help/hub/reference/external/201165970
What happens now?
The funds in your account will not be disbursed to you. If you have questions about this decision, review the "Funds Disbursement Eligibility Policy":
https://sellercentral.amazon.co.uk/help/hub/reference/external/9RA9LYBJ3QP27M6
Thanks, Amazon"
How is Amazon's support and decision-making making this bad? I just can't comprehend it. Is there anything at all I can do further?
@Julia_Amazon @Ezra_Amazon @Simon_Amazon @Spencer_Amazon @Winston_Amazon @Sarah_Amzn @Abella_Amazon
How Is Amazon Seller Support This Bad?
So I had been selling for a few weeks on Amazon no problems. Did my first batch of FBA all perfectly fine, I had another shipment coming from China, and while in transit to the FBA warehouse, I was hit with unauthentic claims.
Now I have appealed around about 20ish times, Ive provided every document under the sun, and including stuff like manufacturer's license and business license from the Chinese provider, everything and more Amazon requested all denied.
Now here is where this gets funny, my friend had the same issue for the same product sold, but his account didn't get suspended just his listing was locked until he could prove the supply chain. He couldn't either, but my friend owns the trademark in the uk for said product, and after he got accepted for owning the brand registration on amazon his Listing/Stock was unlocked.
The same friend has given me an authorization letter to sell the trademark/Brand with amazon he owns but yet they will not unsuspend my account due to not being able to verify the Invoices because apparently, they cant verify the Chinese company ( Although its the same place my friend buy his stock from ). I find this massively ridiculous.
So ive opted for Amazon mediation its been well over a month and not heard anything. 90 days have passed and Amazon has informed me that they will destroy my products if I do not appeal, but im waiting for the Mediation, and they're not responding back to my emails
Ive even appealed for my funds to be released, did the live video call showed my ID, uploaded my documents for the business with HMRC, and they asked for me to prove the supply chain, yes the one i couldnt prove the first 20 times, And even worse on this appeal It would only let me upload one single document for said Approving the supply chain. Ive been declined, shock, the response I got was
"Hello
After completing our investigation and reviewing the information you provided, we have determined that you are using your account to engage in deceptive, fraudulent, or illegal activity, or for the purpose of violating Amazon's policies, which include sales of inauthentic / infringing items in your account. The sale of these products is prohibited and results in the withholding of funds in your account, due to the violation of the "Amazon Anti-Counterfeiting Policy":
https://sellercentral.amazon.co.uk/help/hub/reference/external/201165970
What happens now?
The funds in your account will not be disbursed to you. If you have questions about this decision, review the "Funds Disbursement Eligibility Policy":
https://sellercentral.amazon.co.uk/help/hub/reference/external/9RA9LYBJ3QP27M6
Thanks, Amazon"
How is Amazon's support and decision-making making this bad? I just can't comprehend it. Is there anything at all I can do further?
@Julia_Amazon @Ezra_Amazon @Simon_Amazon @Spencer_Amazon @Winston_Amazon @Sarah_Amzn @Abella_Amazon
15 replies
Seller_sJUyozDeS1DKy
post.hi mate you are not alone we they are few other seller on forum who have not had reply it been nearly month or just over months when did you apply
Seller_7FAvFsT5UIZ9O
will amazon ever reply to this @Seller_DkD2wXiirQvgx
Abella_Amazon
Hello @Seller_7FAvFsT5UIZ9O,
This is Abella from Amazon to assist you. From the above post I understand that you are concerned about appeal rejection.
I appreciate you sharing information about the status of your current account. My aim is to offer additional advice on the subsequent actions to take.
We understand your concern regarding the funds disbursement on your account. Oftentimes, this happens our partner teams conduct a holistic review of our seller's account to ensure the safety of both customers as well as our selling partners.
Ive even appealed for my funds to be released, did the live video call showed my ID, uploaded my documents for the business with HMRC, and they asked for me to prove the supply chain, yes the one i couldnt prove the first 20 times, And even worse on this appeal It would only let me upload one single document for said Approving the supply chain. Ive been declined, shock, the response I got was
"Hello
After completing our investigation and reviewing the information you provided, we have determined that you are using your account to engage in deceptive, fraudulent, or illegal activity, or for the purpose of violating Amazon's policies, which include sales of inauthentic / infringing items in your account. The sale of these products is prohibited and results in the withholding of funds in your account, due to the violation of the "Amazon Anti-Counterfeiting Policy":
If your account is not reinstated following an appeal then I regret informing you that the funds will not be released as per the "Funds Disbursement Eligibility Policy".
In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect.
Now here is where this gets funny, my friend had the same issue for the same product sold, but his account didn't get suspended just his listing was locked until he could prove the supply chain. He couldn't either, but my friend owns the trademark in the uk for said product, and after he got accepted for owning the brand registration on amazon his Listing/Stock was unlocked.
The same friend has given me an authorization letter to sell the trademark/Brand with amazon he owns but yet they will not unsuspend my account due to not being able to verify the Invoices because apparently, they cant verify the Chinese company ( Although its the same place my friend buy his stock from ). I find this massively ridiculous.
Thanks for bringing this to my attention. I see you've found the item from a Chinese supplier and noticed it's also being sold by your friend under their brand.
I'd love to help clarify a few things about the brand listing. Sometimes products can accidentally get mapped to incorrect brand names, or the images of the product will be displaying some brands involvement which might raise authentication questions.
Would you mind sharing your specific concerns about the brand listing or the ASIN which got impacted? This will help me ensure everything is properly updated.
Awaiting your response.
Regards,
Abella.
