Unknown fee - again
I have created a case for this issue - and just keep going around and around with Seller Support. Case number is 16535838061 - it's that elusive unknown fee. Yes, it's just 53 cents - but it's an unexplained deduction of 53 cents. Seller support wants the order number or sku - there's not one listed. They ask for more information - that they haven't provided to me.
They look at the case - and then close it saying it's solved. But it is not. I know many others have been having this same issue, all for small amounts of money. Can a mod halp here? Or am I just destined to be frustrated and take to drinking over 53 cents?
Unknown fee - again
I have created a case for this issue - and just keep going around and around with Seller Support. Case number is 16535838061 - it's that elusive unknown fee. Yes, it's just 53 cents - but it's an unexplained deduction of 53 cents. Seller support wants the order number or sku - there's not one listed. They ask for more information - that they haven't provided to me.
They look at the case - and then close it saying it's solved. But it is not. I know many others have been having this same issue, all for small amounts of money. Can a mod halp here? Or am I just destined to be frustrated and take to drinking over 53 cents?
0 replies
Micah_Amazon
Hello @Seller_6JI9Tvk6B4iD4,
Thank you for reaching out. The Transaction View page displays the account transactions within a statement period, up until the prior day's close. A transaction can be an order, a refund, or an Amazon-initiated charge or credit.
You can search for a specific order or use the date and filter options to customize the report for your needs. Click Update after setting your filters. Only transactions from the last 24 months are available to review.
After the report updates, click the linked Total for any order to see additional transaction details.
Have you also tried clicking on the small link next to the charge to view what it is from?
Looking forward to your response.
Cheers,
Micah
