Dear All

I am in a bit of limbo a customer basically opened a return however could never prove the item was returned to us no tracking or anything .

I also realised that their address was wrong so wonder they were trying to falsely open a return.

They gave us a bad review when we challenged them they apologised and offered to leave a positive review if we did decide to refund them (even though we never received the item back)

I can share my screen shot of our response in hindsight there was some poor choice of words however we made it clear we are not after reviews

Amazon not only blocked us and now asking us to put measures in place

Any help would be really appreciated