Urgent: Immediate Resolution Required for Limited Selling Services
Dear Amazon Verification Team,
I am writing to express my deep concern and frustration regarding the abrupt limitation of our selling services on 26th August, without any prior notification or clear communication. This has severely impacted our business operations, and the lack of effective support from your team has only exacerbated the situation.
After two days of constant follow-ups, we have only received automated responses indicating that information is being verified. However, we have not been informed about what specific information is under review. This lack of transparency is unacceptable and leaves us in a state of uncertainty, unable to take any corrective action on our end.
Each time we reach out to Seller Support, our case is transferred multiple times without any resolution, forcing us to open new cases repeatedly. To make matters worse, we were informed that a video verification was required, yet the necessary link was never provided. Despite multiple requests, this link has still not been supplied, leaving us unable to complete the verification process.
Furthermore, we have not received any communication through performance notifications as stated in your guidelines. This suggests a significant lapse in your internal processes, which is causing us unnecessary delays and financial losses.
We are bearing the cost of an issue that appears to be due to an internal fault within Amazon. We demand immediate action to restore our selling privileges and clear communication regarding the next steps required from our end.
Case References: 10145754832, 10140540342
Please address this matter urgently and provide a direct point of contact who can resolve this issue without further delays.
Thank you for your prompt attention to this critical issue.
Urgent: Immediate Resolution Required for Limited Selling Services
Dear Amazon Verification Team,
I am writing to express my deep concern and frustration regarding the abrupt limitation of our selling services on 26th August, without any prior notification or clear communication. This has severely impacted our business operations, and the lack of effective support from your team has only exacerbated the situation.
After two days of constant follow-ups, we have only received automated responses indicating that information is being verified. However, we have not been informed about what specific information is under review. This lack of transparency is unacceptable and leaves us in a state of uncertainty, unable to take any corrective action on our end.
Each time we reach out to Seller Support, our case is transferred multiple times without any resolution, forcing us to open new cases repeatedly. To make matters worse, we were informed that a video verification was required, yet the necessary link was never provided. Despite multiple requests, this link has still not been supplied, leaving us unable to complete the verification process.
Furthermore, we have not received any communication through performance notifications as stated in your guidelines. This suggests a significant lapse in your internal processes, which is causing us unnecessary delays and financial losses.
We are bearing the cost of an issue that appears to be due to an internal fault within Amazon. We demand immediate action to restore our selling privileges and clear communication regarding the next steps required from our end.
Case References: 10145754832, 10140540342
Please address this matter urgently and provide a direct point of contact who can resolve this issue without further delays.
Thank you for your prompt attention to this critical issue.
12 replies
Seller_ZQyopdiwkUHOZ
The forums are seller forums, so only the mods here will be able to actively do anything.
I would suggest to stop adding information to the cases on the issue, as I've been told that each new contact on verification cases pushes you to the back of the queue again.
Mods, can any of you help @Winston_Amazon @Julia_Amzn @Spencer_Amazon @Sarah_Amzn ?
Seller_tzoZsPYseM7lX
Morning!
We have the exact same issue except that we were sent an email notification on 22nd August that our account was being deactivated on 4th September for "deceptive, fraudulent, or illegal activity in accordance with Section 3 of the "Amazon Services Business Solutions Agreement".
The email contained a link requesting we complete a virtual identity verification which simply leads to an Amazon page stating that the link is not valid. I have since made around a dozen repeated efforts to get to the bottom of firstly why this allegation has been made and secondly why the link doesn't work. All I had back in response until yesterday, is the automated replies with the same useless link in the email.
Yesterday, I received a new email with a different link which then allowed me to book an appointment to complete this identity verification requirement. The appointment is 8 days away and so I am faced with the possibility of our account being deactivated from tomorrow at no fault of our own.
We have traded on Amazon since late 2021 with volumes peaking at around £1.5mil per year in turnover. We have never acted illegally, fraudulently or deceptively!
I am so disillusioned, frustrated, furious and completely fed up with the amateurish way in which seller support act, that I have allowed my business to contract hugely by around 80% so that I can get off this shockingly poor platform. All of this I would add, without starting on the potential scams, ludicrous A-Z claims and completely unfair FBA returns that go on with Amazon.
Once this business is finished I am planning on looking for some kind of group action against Amazon to challenge their business practises. There must be huge amounts of sellers who have had the same experience as us.
How can you refund a seller that has bought through FBA, then states the item never arrived when you are the ones who were supposed to make the delivery! No refund of the FBA fee either. This is the tip of the iceberg and should be challenged to Amazon
I cannot believe that that the way Amazon conduct their operation with some kind of iron rod completely favouring the buyers is legal. At the very least, businesses and sellers should group together to create some kind of public campaign to persuade people to stop selling here!
Seller_HHkUEWGv3gN6l
write to managingdirector@amazon.co.uk and you should get response in two days with a solution.
We had no payments from amazon for 6 months and after several cases and contact with amazon customer service to no avail wrote an email to md and our case was resolved in 2 days and money available for disbursement.
