I submitted an infringement claim which has now been stuck in the status under review since the 21st of October. Since I submitted the complaint, I have received no additional communication from Amazon. I have already tried to use the escalate an infringement related complaint button, however I received a standard scripted message from amazon :

Hello, We will investigate the issue that you brought to our attention regarding ASIN and take appropriate action.

Since this message on the 28th of October, I still have not received any updates. Normally with infringement claims, I receive an email within 2 days either taking action or stating that the review can take up to another 72 hours, however this time I have received nothing for over 10 days now. All of my claims have been legitimate complaints, and my account is very healthy, with a health of over 340, and I have been selling on amazon for about 3 years now.

If this issue cannot be resolved, than chinese sellers will continue to be able to offer counterfeit versions of my products.

The reason I am posting on the forums is to try to get some help from amazon employees @Julia_Amzn @Sandy_Amazon, or anyone else that can help.

2 complaints have been submitted, one on the 21 October complaint id 11630580952 , and one on the 29 October case id 11658912982 , and a test order was also submitted to support these infringement complaints. I am aware that duplicate infringement complaints are not meant to be filed using the report a violation tool, however I tried to escalate the original complaint and still received no resolution, hence the second complaint.