Amazon recommended packing method error
I can see there is a locked thread 3 months ago with the same error I am getting, it seems there has been no resolution to the software issue.
I tried splitting my shipment into 4 groups to get a packing discount a couple of weeks ago - kept getting "1 Error- this item must be removed". Seller support were obviously no help - the usual, try a different browser etc. I gave up and packed it into one box as usual which worked fine, clearly no problem with my packed items. Annoying though, for the extra time I had spent separating the contents.
Last week I gave splitting the shipment another go and no problem at all.
Today I'm back to the same error - this item must be removed. Which item??? There is no clue. Again I have wasted time splitting the contents.
@Spencer_AmazonI can see you were looking into other cases a couple of months ago - any ideas?
Anybody else managed to solve this issue?
Amazon recommended packing method error
I can see there is a locked thread 3 months ago with the same error I am getting, it seems there has been no resolution to the software issue.
I tried splitting my shipment into 4 groups to get a packing discount a couple of weeks ago - kept getting "1 Error- this item must be removed". Seller support were obviously no help - the usual, try a different browser etc. I gave up and packed it into one box as usual which worked fine, clearly no problem with my packed items. Annoying though, for the extra time I had spent separating the contents.
Last week I gave splitting the shipment another go and no problem at all.
Today I'm back to the same error - this item must be removed. Which item??? There is no clue. Again I have wasted time splitting the contents.
@Spencer_AmazonI can see you were looking into other cases a couple of months ago - any ideas?
Anybody else managed to solve this issue?
21 replies
Seller_ZB8DVptFp6bVX
Also having the same issue.
"1 Error This item must be removed."
Have a case open with the internal team. Been over a week without an update.
Works fine with the usual "Standard Packing method". Just will not work with the "Amazon Recommended Packing Method".
I've tried everything I can think of to try make it work.
Must be a fundamental issue with the workflow.
@Spencer_Amazon Can you look in to this further please?
Original Thread (3 months ago):
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/53edaa90-bf59-47b0-a7f2-e1f8d133748f?postId=53edaa90-bf59-47b0-a7f2-e1f8d133748f
Seller_i38MVIJDH23AY
I had problems with this previously where the discount being offered was zero. They seem to have fixed that now.
I tried this with a couple of shipments this week and it seems to work.
Do you know how the discounts gets paid? I have tried to ask seller support but they seem totally unaware of the process.
I have looked at the Seller Benefits page but there is nothing there yet.
Julia_Amzn
Hello @Seller_RkdWF0kenv334 and other sellers participating in this discussion,
Thank you for addressing this. Would you be willing to share case IDs and screenshots of the error(s) you are seeing? I can also reach out to you via direct message.
Thank you, Julia.
Seller_32MphwRt4pURK
We tried today & Friday and faced the same issue as you! Did anyone look into this anymore for you ?
Julia_Amzn
Hello Sellers,
I want to confirm that we are aware of the seller issue where many of you are encountering errors when creating shipments to Amazon. Our teams have been notified and are actively working on resolving this matter.
While we don't have an exact timeline for resolution yet, I will update this thread once we have more information to share.
We appreciate your patience as we work to resolve this. Please continue to use this thread to report any additional details that might help our investigation.
Best regards,
Julia.
