Hi, I have recently applied for a trademark on a new brand I have started but my application has been automatically rejected, I have appealed and followed the guide given as to what I had done wrong on the application but now the replies I have received are saying this:

We’ve reviewed and found that applications can be declined under certain circumstances. This account has been involved in abusive conduct on our websites, or is related to an account that was used for such abusive conduct.

I've been selling on Amazon for over a year and have never been abusive so I am really confused by how I can sort this issue out. Every reply is a stock answer with no direction on what to do.

Does anyone have any advice please