UInverified negative review/statement
I've received a unverified negative review against one of my listings.
I suspect it's one of my competitors as they are currently trying to undercut me on another platform.
Also, another red flag is that the account the review has came from is from a person that has only ever left 2 reviews and the last one was in 2023 and that was for products which they had actually purchased.
It raises the question, why have they all of a sudden decided to come along and leave an unverified, misleading negative review/statement for our Biotin, Copper and Zinc product which they have not purchased from us.
Also, the person has either researched this or they have interest in supplements (competitor)
The statement they have left is 'Zinc prevents the absorption of copper'
This is misleading as it is only excessive zinc which can reduce the absorption of copper.
The review/statement is intended to mislead potential customers and to harm our business and prevent people from making a purchase.
Any useful help to get this fake/misleading review removed would be appreciated.
UInverified negative review/statement
I've received a unverified negative review against one of my listings.
I suspect it's one of my competitors as they are currently trying to undercut me on another platform.
Also, another red flag is that the account the review has came from is from a person that has only ever left 2 reviews and the last one was in 2023 and that was for products which they had actually purchased.
It raises the question, why have they all of a sudden decided to come along and leave an unverified, misleading negative review/statement for our Biotin, Copper and Zinc product which they have not purchased from us.
Also, the person has either researched this or they have interest in supplements (competitor)
The statement they have left is 'Zinc prevents the absorption of copper'
This is misleading as it is only excessive zinc which can reduce the absorption of copper.
The review/statement is intended to mislead potential customers and to harm our business and prevent people from making a purchase.
Any useful help to get this fake/misleading review removed would be appreciated.
5 replies
Cooper_Amazon
Good Evening @Seller_TwEDTy1xy5xnx,
Apologies that this is happening to you.
Have you reported this situation using the Report a Violation tool?
If you have and were provided with a Compliant ID, feel free to share it with us here. I'd be happy to investigate what I can on this issue.
I look forward to hearing back from you soon. Until then, have a great weekend.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Morning @Seller_TwEDTy1xy5xnx,
Apologies for the delayed response.
- You should be able to Report the review through --> THIS LINK<--
- Select the option: "An abuse issue that is not addressed by the other topics in this menu"
- Enter ASIN/ISBN-10 -OR- Product URL
- Please describe your issue (required) -- Under the describe issue, I would link the URL of the review.
If you happen to have any information that came out of your email to "community-help@amazon.com" and "review-appeals@amazon.com" please feel free to share it with us here on the forums (cover all personal identifiable information please)
Feel free to reach back out to us when you get the complaint ID and I can go ahead and escalate the review. Thank you again for reaching out to us. Have a great rest of your Friday.
Sincerely, Cooper_Amazon
