Account Verification
Account verification with Persona
by UKseller7831484568
2 months ago
Got this email supposedly from Amazon but worried it is a scam. Messaged Amazon after first receiving it but assured my account health was OK and that I had already been verified. However, have now received the mail again. Don't want my account deactivated but equally not sure about giving ID information to third party, Persona. Has anyone got experience of whether this is genuine or not? If fraudulent why doesn't Amazon warn about it?
Please do not reply to this email as we do not review emails sent to this email account.
Hello,
As an enhanced security measure, you must complete an identity verification check in order to continue to sell in Amazon’s store. To complete the process, please review the details provided below and click on the link to start your verification within 14 days; please note that this link will lead you to the website hosted by our third-party identity verification services provider, Persona.
During this process, you will need to show your original ID and the details on this ID should match with the identification details you provided in your Amazon selling account. The verification process will take less than 5 minutes to complete. After completion, we will review the details and get back to you within 72 hours. If you do not successfully complete this verification within 14 days, you will no longer be eligible to sell on Amazon.com.
1. Click on the following link to begin and follow the instructions.
Click here to start the verification
We are here to help
If you have any questions, please contact the Selling Partner Support Team:
https://sellercentral.amazon.com
So I am posting again as the original thread is now locked. Got a response from Amazon suggesting this was a phishing email. Turns out it wasnt as my account is now deactivated because I didnt verify my ID. All "helpful" responses from Amazon when appealing the decision ask me to follow links in the original emails, which I cant as I deleted them believing them to be scams. Doesnt seem any way out of this and seller help dont seem interested, so any ideas of how to solve this issue welcome.
Account Verification
Account verification with Persona
by UKseller7831484568
2 months ago
Got this email supposedly from Amazon but worried it is a scam. Messaged Amazon after first receiving it but assured my account health was OK and that I had already been verified. However, have now received the mail again. Don't want my account deactivated but equally not sure about giving ID information to third party, Persona. Has anyone got experience of whether this is genuine or not? If fraudulent why doesn't Amazon warn about it?
Please do not reply to this email as we do not review emails sent to this email account.
Hello,
As an enhanced security measure, you must complete an identity verification check in order to continue to sell in Amazon’s store. To complete the process, please review the details provided below and click on the link to start your verification within 14 days; please note that this link will lead you to the website hosted by our third-party identity verification services provider, Persona.
During this process, you will need to show your original ID and the details on this ID should match with the identification details you provided in your Amazon selling account. The verification process will take less than 5 minutes to complete. After completion, we will review the details and get back to you within 72 hours. If you do not successfully complete this verification within 14 days, you will no longer be eligible to sell on Amazon.com.
1. Click on the following link to begin and follow the instructions.
Click here to start the verification
We are here to help
If you have any questions, please contact the Selling Partner Support Team:
https://sellercentral.amazon.com
So I am posting again as the original thread is now locked. Got a response from Amazon suggesting this was a phishing email. Turns out it wasnt as my account is now deactivated because I didnt verify my ID. All "helpful" responses from Amazon when appealing the decision ask me to follow links in the original emails, which I cant as I deleted them believing them to be scams. Doesnt seem any way out of this and seller help dont seem interested, so any ideas of how to solve this issue welcome.
2 replies
JiAlex_Amazon
Hello @Seller_9kUFaEOaDjCi8
If you want to confirm if the notification come from Amazon, you can go to the performance notification section on your seller central account and see if the email information is there. Amazon does have a process to activate/verified the account, it may ask you to provide some information and may ask you to verify the account thought a video call.
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
