SELLER FULFILLED PRIME DPD TRACKING NUMBERS
We have lots of customers this morning complaing about tracking numbers not working for labels bought via SFP with DPD.
The tracking is completely different to anything to do with what is on the actual label.
SELLER FULFILLED PRIME DPD TRACKING NUMBERS
We have lots of customers this morning complaing about tracking numbers not working for labels bought via SFP with DPD.
The tracking is completely different to anything to do with what is on the actual label.
23 replies
Maja_Amazon
Hello @Seller_zFJYX1YQNXEhD!
Thanks for bringing this up.
I am going to reach out to the team and ask for the update.
I will keep you updated.
Maja
Seller_5ZlLkKhc9xh3k
same problem.
Some parcels are routing back to us
Some lost
some Amazon are refunding
DPD sent me the following message earlier:
Thank you for your email.
We are aware of some technical issues with DPD labels obtained through Buy Shipping recently where the routing information is not accurate.
Our understanding is that for any parcels currently held at our depots due to them not being routed correctly, we are aiming to return them to senders by Wednesday.
We've also been advised that Amazon's Tech teams are working closely with our own IT teams to put a fix in place, but that ultimately it will need to be Amazon that resolves this.
In light of this, your best bet for further information would be to contact Amazon directly by raising a case in Seller Central. Please feel free to attach this email when raising the case.
Kind regards,
Maja_Amazon
Hello Sellers!
From September 14th to September 18th, duplicated tracking IDs were erroneously generated for some DPD UK shipping labels purchased through Buy Shipping. This may have impacted some of the Merchant Fulfilled (MFN) and Seller Fulfilled Prime (SFP) orders you shipped with DPD during the aforementioned period. The issue was resolved last week and no orders after the 19th of September were impacted. If you had deactivated Seller Fulfilled Prime, you can now reactivate it and continue shipping with DPD UK.
DPD UK are in the process of re-labelling impacted shipments and have visibility on the new tracking IDs. We expect orders to be delivered by end of this week. Please keep in mind that the tracking available in Seller Central may not indicate the actual delivery status.
Customer support is advising customers to wait for delivery of the items. At this stage, please do not refund customers on affected orders. We will come back to you with next steps when we have an update.
In case of any questions - please open a case with Seller Support.
Best,
Maja
