What is Late Shipment Rate?

Late Shipment Rate, also referred to as LSR, is a metric that measures all orders with a ship confirmation that is completed after the expected ship date as a percentage of total orders over both a 10-day or 30-day period. Late Shipment Rate only applies to seller-fulfilled orders.

Selling Partners are required to maintain an LSR under 4% in order to sell in the Amazon Store.

Why is this metric important?

It's important to confirm the shipment of orders by the expected ship date so that customers can see the status of their shipped orders online.

How can a Selling Partner maintain a healthy LSR?

A healthy LSR can be maintained by ensuring the following:

• Shipping orders on or before the expected ship date.
• Confirming orders as soon as you hand the package over to the carrier.
• Always monitor your late shipment score in the Account Health Dashboard.

Please note that adjusting your handling time can help prevent late shipments.

You can check out this help page if you have questions regarding LSR. You can also open a thread in this category for support from other members of the community and from community managers.