Package delayed in transit
Customer contact me and not received item and tracking shows Package delayed in transit for this FBM order. Shipped on time and purchased AZ shipping label. Will AZ covers this kind an issue?
2 replies
Seller_4zBzdtgCyS9EI
If the ship by date was no sooner than Feb 6, then yes, instruct the buyer to open an A-Z claim.
Saeid_Amazon
Hello @Seller_z0yu129sVnKKP
I'm Saeid from Amazon, and I appreciate you using the seller forum as a resource to help you with your concerns.
Buy Shipping ensures that your products are delivered to your customers using a trusted network of shipping carriers and help safeguard your performance metrics. For additional information refer to the help page: Use Buy Shipping services.
As @Seller_4zBzdtgCyS9EI mentions, you can refer seller to request an A to Z claim.
If you purchase Amazon's Buy Shipping and ship on time, you are protected against claims where a customer reports problems with delivery. Amazon will cover the cost of these claims and they will not affect your Order Defect Rate.
The forums community and I are here to support you. Please let us know how we can help from this point forward.
Regards,
Saeid
