This product has been identified as a food supplement that does not contain ingredient information in the ingredients attribute field
This is driving me mad and Amazon seller support have been no help.
About 6 days ago got this message:
"This is to inform you that the following detail pages are at the risk of removal from our catalogue. You must take remedial actions before 3/11/2024, UTC, else your listing(s) will be removed from our catalogue. It is your obligation to ensure that the products you offer comply with all applicable laws, regulations and Amazon’s policies.
ASIN: B0CNKDY7PV, SKU: 5065009377237, Title: X-300 Complete Pre Workout Powder Drink - High Caffeine + Pump - Natural, Raspberry Flavour (Tingle Free) - Strongest Pre Workout for Men & Women
Why is this happening?
This product has been identified as a food supplement that does not contain ingredient information in the ingredients attribute field. The sale of such products is prohibited on Amazon.co.uk. In order to reinstate ASINs that have been suspended, please complete the ingredient information in the ingredient field. Once completed, you do not need to contact Seller Support for reinstatement as your ASIN will be reinstated within Two business days after the ingredients field is populated with the required information. If you are unable to make these change, please contact SPS for assistance. Additional information can be found in our Seller Help pages: https://sellercentral.amazon.co.uk/gp/help/202156050"
The ingredient list for the product is there in the attribute field (it's always been there since the product was launched) but it seems like the ingredient attribute isn't actually being shown on the product detail page.
Now the listing has been removed so I can't even preview the product details page to see if any of the changes i'm trying to make are working.
Has anyone else encountered this - attributes not showing on the detail page?
Support just keep saying they need to refer it to a "specialist" then the cases don't get answered :-(
This product has been identified as a food supplement that does not contain ingredient information in the ingredients attribute field
This is driving me mad and Amazon seller support have been no help.
About 6 days ago got this message:
"This is to inform you that the following detail pages are at the risk of removal from our catalogue. You must take remedial actions before 3/11/2024, UTC, else your listing(s) will be removed from our catalogue. It is your obligation to ensure that the products you offer comply with all applicable laws, regulations and Amazon’s policies.
ASIN: B0CNKDY7PV, SKU: 5065009377237, Title: X-300 Complete Pre Workout Powder Drink - High Caffeine + Pump - Natural, Raspberry Flavour (Tingle Free) - Strongest Pre Workout for Men & Women
Why is this happening?
This product has been identified as a food supplement that does not contain ingredient information in the ingredients attribute field. The sale of such products is prohibited on Amazon.co.uk. In order to reinstate ASINs that have been suspended, please complete the ingredient information in the ingredient field. Once completed, you do not need to contact Seller Support for reinstatement as your ASIN will be reinstated within Two business days after the ingredients field is populated with the required information. If you are unable to make these change, please contact SPS for assistance. Additional information can be found in our Seller Help pages: https://sellercentral.amazon.co.uk/gp/help/202156050"
The ingredient list for the product is there in the attribute field (it's always been there since the product was launched) but it seems like the ingredient attribute isn't actually being shown on the product detail page.
Now the listing has been removed so I can't even preview the product details page to see if any of the changes i'm trying to make are working.
Has anyone else encountered this - attributes not showing on the detail page?
Support just keep saying they need to refer it to a "specialist" then the cases don't get answered :-(
13 replies
Winston_Amazon
Hello @Seller_WR0kjeQSIZWSY,
Thanks for the post!
Have you managed to add the attribute? Or are you still having the issue?
Seller_dex6r2sv6SYXf
I have had the exact same problem with 4 of my listings staring from January.
The ingredient list has been provided, but this warning does not go away, and eventually the listing gets deleted.
I have tried explaining the situation to SS in emails and over the phone multiple times, but I get the same reply to provide the ingredient list.
I have been going in circles and have not got a single listing back.
Do let me know if you make progress with this.
