SAFE T CLAIM DENIED
Customer returned an empty parcel as many do these days now.
I submitted a safe t claim with photos of the parcel and another of the empty box and I was denied with no explanation.
I requested three times now for the reason and still no answer..
Any advice fellow Sellers
SAFE T CLAIM DENIED
Customer returned an empty parcel as many do these days now.
I submitted a safe t claim with photos of the parcel and another of the empty box and I was denied with no explanation.
I requested three times now for the reason and still no answer..
Any advice fellow Sellers
17 replies
Seller_PTena7LrLt9Wh
We have reviewed the information that you provided and have denied your reimbursement request for the order XXXXXXXXXXXXXX. We understand that you may not agree, however, we stand by our decision.
No Reason Given
Seller_ZQyopdiwkUHOZ
Did the photo of the parcel show the returns label in a clear and readable way?
Sarah_Amzn
Hello @Seller_PTena7LrLt9Wh,
This is Sarah with Amazon.
Could you please share the Case ID so I can take a look?
Best,
Sarah.
