SAFE T CLAIM DENIED
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Seller_PTena7LrLt9Wh

SAFE T CLAIM DENIED

Customer returned an empty parcel as many do these days now.

I submitted a safe t claim with photos of the parcel and another of the empty box and I was denied with no explanation.

I requested three times now for the reason and still no answer..

Any advice fellow Sellers

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17 replies
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17 replies
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Seller_PTena7LrLt9Wh
In reply to: Seller_PTena7LrLt9Wh’s post

We have reviewed the information that you provided and have denied your reimbursement request for the order XXXXXXXXXXXXXX. We understand that you may not agree, however, we stand by our decision.

No Reason Given

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Seller_ZQyopdiwkUHOZ
In reply to: Seller_PTena7LrLt9Wh’s post

Did the photo of the parcel show the returns label in a clear and readable way?

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Sarah_Amzn
In reply to: Seller_PTena7LrLt9Wh’s post

Hello @Seller_PTena7LrLt9Wh,

This is Sarah with Amazon.

Could you please share the Case ID so I can take a look?

Best,

Sarah.

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