Hi Sellers! 👋

I wanted to explain our phone verification process - it's an important step to keep our marketplace safe, trustworthy for everyone and keeping your account in good standing.

Here's what you need to know:

We'll need to verify your business phone number when you first register, and again if you ever change it.

It's super simple to verify your number:

1. Head over to your Account Information page - you'll see a reminder banner if verification is needed
2. Click on "Business Address and Phone"
3. Double-check your number is correct and includes the "+" and country code
4. If you need to update your number -- just click "Add a new business phone" and enter the new one.

Then comes the verification part:

1. Choose if you want a SMS/text or phone call.
2. Pick your preferred language for the SMS/call.
3. We'll send/call you with you a 6-digit PIN.
4. After you receive the SMS or call, enter the PIN in the pop-up and then click Verify.

If you have trouble getting the PIN -- make sure you've included the "+" and country code in your number - that's usually the one of the issues, but I did list more solutions in this thread.

Example: USA country code is +1, so you will enter the +1 in front of your phone number.

I strongly recommend using a phone number from an established local mobile carrier rather than a virtual number. Virtual numbers often can be filtered or blocked by cell services or your device(s), which can prevent text messages from being delivered or cause significant delays in receiving them.

Let me know if you need any assistance, I will be here to help.

Best,

Connor