Listing Removed For 'Customer Product Reviews Policy Violation'
Hi, my listing was removed for a 'Customer Product Reviews Policy Violation,' I am brand registered on this product and have followed Amazon's guidelines to the best of my knowledge. I am not the only seller on the listing however I place frequent test buys to make sure the other sellers are complying with Amazon and my guidelines.
I have appealed twice however both times have been unsuccessful.
Amazon are not providing a specific reason as to why the listing has been taken down. I am not sure on what the next steps are.
Please advise
Listing Removed For 'Customer Product Reviews Policy Violation'
Hi, my listing was removed for a 'Customer Product Reviews Policy Violation,' I am brand registered on this product and have followed Amazon's guidelines to the best of my knowledge. I am not the only seller on the listing however I place frequent test buys to make sure the other sellers are complying with Amazon and my guidelines.
I have appealed twice however both times have been unsuccessful.
Amazon are not providing a specific reason as to why the listing has been taken down. I am not sure on what the next steps are.
Please advise
14 replies
Seller_ZJhFeE3tNKzfh
The full policy is here - is there anything on that list you may have done?
Seller_lncJ33ORWEySW
That's always the issue, I dont think anyone at Amazon support ever really knows the issue, which is why you spend your whole working day wasting your valuable time.
Seller_bzRkeDMMsE3Is
Surely you can only be doing test buys, either to complain to Amazon about other sellers or leave negative feedback, otherwise test buys would be completely pointless? I don't believe your guidelines mean much on Amazon, unfortunately. It's difficult much of the time complying with Amazon's guidelines (rules), without sellers trying to add a few of their own for other sellers. You will perhaps get on better if you worry about yourself, following Amazon's guidelines rather than other sellers following your guidelines?
Seller_QLUhUpn9bopck
Hi there, I have been receiving CPRPV notifications about books which I had listed maybe ten years ago. Not since!!! Over the years I've just ignored them as some sort of incalculable computer error. Now I am getting repeated almost intimidatory calls. It seems to depend on whoever has the job of replying at a particular time. Some have ignored my replies, some have agreed.
My advice to you is to marshal all your evidence and make a case of it. I am fairly well satisfied with the results from this but you do need to present your case concisely. I suspect that it is to counter malpractice such as you complain of that the staff dealing with case complaints are actually helpful.
