Account deactivated due to section 3 violation.
Hi everyone,I’m reaching out to the community (and hopefully to Amazon staff) for help.
My account was deactivated due to inauthentic product complaints across five ASINs. I’ve now submitted four separate appeals, each time with everything Amazon asked for:
Invoices dated within 365 days from verified, VAT-registered UK/EU suppliersSupplier names, addresses, phone numbers, websites – all clearly listed Letters of Authorization from brands like Goodal, and doTERRAA full sales and purchase summary, clearly showing how my inventory matched sales
A detailed Plan of Action, including root cause, corrective, and preventive steps I’ve also confirmed: My Account Health Rating was 248 at the time of suspension.
Order Defect Rate is 0.3%, and Invoice Defect Rate is 0%I have zero safety/IP/condition complaints. Despite all this, every appeal has been rejected with vague responses saying I didn’t provide enough information.
I’ve followed the help docs, read countless threads here, and I’m honestly out of options. I'm confident everything I submitted meets the requirements. If anyone has any advice, or if you’ve faced something similar and got it resolved — I would really appreciate your input. This is a matter of urgency and my entire business is at stake. Thanks so much in advance @amazon-mod
Account deactivated due to section 3 violation.
Hi everyone,I’m reaching out to the community (and hopefully to Amazon staff) for help.
My account was deactivated due to inauthentic product complaints across five ASINs. I’ve now submitted four separate appeals, each time with everything Amazon asked for:
Invoices dated within 365 days from verified, VAT-registered UK/EU suppliersSupplier names, addresses, phone numbers, websites – all clearly listed Letters of Authorization from brands like Goodal, and doTERRAA full sales and purchase summary, clearly showing how my inventory matched sales
A detailed Plan of Action, including root cause, corrective, and preventive steps I’ve also confirmed: My Account Health Rating was 248 at the time of suspension.
Order Defect Rate is 0.3%, and Invoice Defect Rate is 0%I have zero safety/IP/condition complaints. Despite all this, every appeal has been rejected with vague responses saying I didn’t provide enough information.
I’ve followed the help docs, read countless threads here, and I’m honestly out of options. I'm confident everything I submitted meets the requirements. If anyone has any advice, or if you’ve faced something similar and got it resolved — I would really appreciate your input. This is a matter of urgency and my entire business is at stake. Thanks so much in advance @amazon-mod
1 reply
Seller_ZVAz3d5lZuGid
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