Hi,

I’m hoping a moderator can help as I’ve been scammed and there seems to be no proper way to get the proof of delivery to the A-to-Z team.

A buyer in Sweden used two separate Amazon accounts to order the same item from me, around £400 each. Both were sent tracked to his home address, but they ended up being delivered to a local Co-op service point. I suspect he had them forwarded. He then waited until both parcels were there and collected them on the same day.

After that, he claimed the packages were empty and opened an A-to-Z claim. But here’s where it gets sneaky, he contacted me from one account, and opened the claim from the other. So when I asked Amazon to check the message history to see that he acknowledged receipt, there were no messages showing, because they were on the other account.

A few days later, he repeated the same thing with the second order, but this time Amazon denied the claim, and I believe the account may have been banned. So clearly something was flagged.

The issue now is that Amazon keeps upholding the first claim, even though I have clear proof of delivery showing the parcel was collected with signature. But there’s no way to attach this proof directly to the claims team.

I’ve done everything right, and I have evidence, but there’s no channel to send it to the right team. I simply can’t accept a £400 loss to a scam like this. I'm really trying to communicate with Amazon and resolve this properly, but there’s no clear way to do that, and I genuinely don’t want to go through the dispute resolution or legal route at all, but right now it feels like im not being given an option :/

Orders -

403-9259206-4273120 - This is the order in question that Amazon shouldnt have refunded.

402-4600318-4161160 - Amazon correctly denied this one.

Thanks,

@Spencer_Amazon