Stuck in Approval Loop – Amazon Auto-Rejecting Compliant Invoice for L'Oréal Professionnel Paris (Full Evidence Included)
Hey everyone,
I’ve been trying to get ungated for L’Oréal Professionnel Paris and keep running into the same issue — auto-declines with no explanation, despite submitting a fully valid invoice.
I bought 36+ units of each product from PSM Vision Ltd, a UK-registered VAT company. The invoice includes:
My full company details (Horvath Distributions Ltd)
Invoice number, date, VAT info, EANs, and batch numbers
Over 10 units per item (required minimum met)
Still, Amazon keeps rejecting it with a generic message like “does not meet requirements.” I’ve even offered to submit:
Tracking numbers
Product photos with labels/barcodes
Bank statement showing payment
I’m not sure what else to do. I understand the supplier might not be on Amazon’s internal whitelist, but the invoice is legit and follows all Amazon guidelines.
Has anyone had success escalating something like this? Can a mod or Amazon rep help escalate this to the Captive or Category Approvals Team for a proper manual review?
Appreciate any tips or feedback 🙏
Thanks,
Adrian
Stuck in Approval Loop – Amazon Auto-Rejecting Compliant Invoice for L'Oréal Professionnel Paris (Full Evidence Included)
Hey everyone,
I’ve been trying to get ungated for L’Oréal Professionnel Paris and keep running into the same issue — auto-declines with no explanation, despite submitting a fully valid invoice.
I bought 36+ units of each product from PSM Vision Ltd, a UK-registered VAT company. The invoice includes:
My full company details (Horvath Distributions Ltd)
Invoice number, date, VAT info, EANs, and batch numbers
Over 10 units per item (required minimum met)
Still, Amazon keeps rejecting it with a generic message like “does not meet requirements.” I’ve even offered to submit:
Tracking numbers
Product photos with labels/barcodes
Bank statement showing payment
I’m not sure what else to do. I understand the supplier might not be on Amazon’s internal whitelist, but the invoice is legit and follows all Amazon guidelines.
Has anyone had success escalating something like this? Can a mod or Amazon rep help escalate this to the Captive or Category Approvals Team for a proper manual review?
Appreciate any tips or feedback 🙏
Thanks,
Adrian
5 replies
Seller_k2X0L9mVRT0pW
the PSM website it deals with both wholesale and retail sales so Amazon won’t accept them
Sandy_Amazon
Hi @Seller_tVSdYA9oq6p02
Thanks for posting to the Forums. Amazon requires approval to sell in many categories, brands, and products and in some instances restrictions and policies change. As the Amazon catalog grows, we continuously make new determinations on which products should be restricted, which is based on a number of factors. Amazon does this to ensure authenticity and customer satisfaction.
For this reason, you may be gated to sell even with direct invoice from the UK-registered VAT company. If you have a case ID on this topic, please let me know and I can check additional information.
Sandy
