🚨 A-to-Z Abuse in Amazon Canada: Why Am I Penalized When Even the Customer Admits the Claim Was Wrong??
Dear Amazon Team and Fellow Sellers,
This case clearly demonstrates how A-to-Z claims in Amazon Canada are being mishandled due to irresponsible actions by customer service.
In this instance, my customer openly admitted that the A-to-Z claim was made by mistake, that they were not home when the product was delivered, and that their neighbor accepted the package. The customer even requested to return the funds that Amazon had unfairly refunded through the A-to-Z claim.
Despite this:
👉 I have submitted multiple appeals to Amazon,
👉 Provided clear proof through our messages with the customer,
👉 And the customer themselves confirmed that the A-to-Z claim was unjustified —
Amazon’s A-to-Z department still refuses to reverse the refund and, even worse, is allowing this issue to negatively impact my Order Defect Rate (ODR).
I must ask:
Is Amazon’s A-to-Z policy truly designed to protect customers, or has it become a tool for A-to-Z agents to unfairly penalize sellers — particularly in Amazon Canada?
I do not face this issue in my other marketplaces — it seems to be a systematic problem unique to Amazon Canada.
My request is simple:
✅ That this A-to-Z decision be reviewed again,
✅ That the funds refunded to the customer (who has already agreed to return them) be recovered and returned to me,
✅ That Amazon investigate the conduct of the Amazon Canada A-to-Z department in this case.
Supporting screenshots and messages are attached — the customer’s consent and admission are clearly documented.
I urge Amazon to put an end to this unfair treatment.
Sincerely.
Erol Can
Founder
WorldWideBuys LLC
🚨 A-to-Z Abuse in Amazon Canada: Why Am I Penalized When Even the Customer Admits the Claim Was Wrong??
Dear Amazon Team and Fellow Sellers,
This case clearly demonstrates how A-to-Z claims in Amazon Canada are being mishandled due to irresponsible actions by customer service.
In this instance, my customer openly admitted that the A-to-Z claim was made by mistake, that they were not home when the product was delivered, and that their neighbor accepted the package. The customer even requested to return the funds that Amazon had unfairly refunded through the A-to-Z claim.
Despite this:
👉 I have submitted multiple appeals to Amazon,
👉 Provided clear proof through our messages with the customer,
👉 And the customer themselves confirmed that the A-to-Z claim was unjustified —
Amazon’s A-to-Z department still refuses to reverse the refund and, even worse, is allowing this issue to negatively impact my Order Defect Rate (ODR).
I must ask:
Is Amazon’s A-to-Z policy truly designed to protect customers, or has it become a tool for A-to-Z agents to unfairly penalize sellers — particularly in Amazon Canada?
I do not face this issue in my other marketplaces — it seems to be a systematic problem unique to Amazon Canada.
My request is simple:
✅ That this A-to-Z decision be reviewed again,
✅ That the funds refunded to the customer (who has already agreed to return them) be recovered and returned to me,
✅ That Amazon investigate the conduct of the Amazon Canada A-to-Z department in this case.
Supporting screenshots and messages are attached — the customer’s consent and admission are clearly documented.
I urge Amazon to put an end to this unfair treatment.
Sincerely.
Erol Can
Founder
WorldWideBuys LLC
0 replies
Seller_KG7r9MNq3Flme
I would also like to add one more point to demonstrate the abuse happening here:
Amazon is trying to justify this A-to-Z claim by saying the product was delayed. However, the customer was fully aware of the delay, and as compensation, I had already refunded the expedited shipping fee in advance — this is clearly visible in our message history.
Yet despite this, Amazon still issued an unfair full refund for the entire product — even though the customer never requested this, nor agreed to it.
What’s even more concerning:
👉 The A-to-Z claim appears to have been opened without the customer’s direct request or knowledge — possibly by Amazon customer service or someone within the A-to-Z team,
👉 The customer knowingly accepted the delay and had already been compensated with a shipping fee refund,
👉 Now, the customer ends up keeping both the product and the full product refund, something the customer themselves has clearly said they do not want.
This is a very dangerous practice. Sellers are being unfairly penalized while Amazon is forcing refunds customers didn’t even ask for, and at the same time allowing this to negatively impact sellers’ account health.
Seller_jFKRVJikuYIs6
We received the same abuse from Amazon.ca. This is the second ridiculous abuse from Amazon Canada!
