Another seller has copied my images, I am brand registered
This is not the first time this has happened, but it's the first time brand registery has not acted on the violation.
Historically I used to provide the ASIN and link to the problem listing that has committed the violation in using my images and pasting over my logo with their own logo. Amazon swiftly removes those images. There is no ambiguity as the images belong to me.
I have reported the violation more than once, and in response this is what I get back from Brand Registry:
We cannot act on your report for one of the reasons listed below:
Copyright image mismatch
The description of your copyrighted work does not match the content that you reported as infringing. If you believe this decision was made in error, submit a new report with the intellectual property that you believe is being infringed upon and the corresponding ASINs.
Incomplete notice on copyright image
We do not have enough information to evaluate your report alleging the unauthorised use of images. Submit a new report identifying those images by providing a complete text description of the image content or by including a direct link to the image(s) as it appears on Amazon or other sites.
Refer to the email that you received regarding this case for further information, and to this help content to find out more about reporting copyright infringement.
It says 'one' of these reasons but I'm not sure which one as I provide sufficient information in the initial report:
The images used in the listing for ASIN ooo are a direct unauthorised copy of our original images. The product layout, camera angle, shadows, and product positioning are identical to our copyrighted images, but with our branding covered up or removed. This misleads customers and violates our copyright.
We have not licensed or authorised this seller to use, edit, or republish our images in any form. This constitutes copyright infringement and also breaches Amazon’s Product Detail Page Rules, which prohibit copying content from other listings without permission. The seller has taken our copyrighted content, covered our brand, and falsely presented it as their own.
This violates both copyright law and Amazon’s listing policies under Amazon Intellectual Property Policy.
Where am I going wrong?
Another seller has copied my images, I am brand registered
This is not the first time this has happened, but it's the first time brand registery has not acted on the violation.
Historically I used to provide the ASIN and link to the problem listing that has committed the violation in using my images and pasting over my logo with their own logo. Amazon swiftly removes those images. There is no ambiguity as the images belong to me.
I have reported the violation more than once, and in response this is what I get back from Brand Registry:
We cannot act on your report for one of the reasons listed below:
Copyright image mismatch
The description of your copyrighted work does not match the content that you reported as infringing. If you believe this decision was made in error, submit a new report with the intellectual property that you believe is being infringed upon and the corresponding ASINs.
Incomplete notice on copyright image
We do not have enough information to evaluate your report alleging the unauthorised use of images. Submit a new report identifying those images by providing a complete text description of the image content or by including a direct link to the image(s) as it appears on Amazon or other sites.
Refer to the email that you received regarding this case for further information, and to this help content to find out more about reporting copyright infringement.
It says 'one' of these reasons but I'm not sure which one as I provide sufficient information in the initial report:
The images used in the listing for ASIN ooo are a direct unauthorised copy of our original images. The product layout, camera angle, shadows, and product positioning are identical to our copyrighted images, but with our branding covered up or removed. This misleads customers and violates our copyright.
We have not licensed or authorised this seller to use, edit, or republish our images in any form. This constitutes copyright infringement and also breaches Amazon’s Product Detail Page Rules, which prohibit copying content from other listings without permission. The seller has taken our copyrighted content, covered our brand, and falsely presented it as their own.
This violates both copyright law and Amazon’s listing policies under Amazon Intellectual Property Policy.
Where am I going wrong?
2 replies
Seller_mS10UjVYuuGor
Amazon AI will not see an image as a human does but may rely on the EXIF information embedded in an image to determine whether an image is the same or not. If the EXIF data is stripped out or modified (easily done) it won't recognise the image as the same. If they're scanning the images with AI the very fact your branding has been removed will throw up a mismatch as the AI is correct in identifying the images are not exactly the same.
Try requesting a human review and then escalating to the managing director email asking for the same. Hopefully it'll be sorted but if not you may want to progress to a LBA to Amazon and the other party (tricky if they are in another country or hiding behind a virtual address).
Julia_Amzn
Hello @Seller_vneMypCZkP1Zo,
Thank you for reaching out regarding your case. Could you please share the case ID of your report?
Thank you, Julia.
