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Seller_Fo6ePBPrRLzBW

Account Owner No Longer Employed at Company

Hello,

I am in need of assistance, the individual who was the account owner for our company was let go last week. We have access to their email and were able to reset their password but the system is still sending a code to the individuals phone for login confirmation. Additionally I tried to open a support case using my own login and the account owner had the permissions locked down so that they are the only ones able to submit a ticket for assistance. Is anyone aware of a phone number I can call for support or another way to change the account owner. They also had everything locked down to a point that we are unable to add new products or really use our account without getting access to their login or getting the owner changed.

Thanks!

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Seller_Fo6ePBPrRLzBW

Account Owner No Longer Employed at Company

Hello,

I am in need of assistance, the individual who was the account owner for our company was let go last week. We have access to their email and were able to reset their password but the system is still sending a code to the individuals phone for login confirmation. Additionally I tried to open a support case using my own login and the account owner had the permissions locked down so that they are the only ones able to submit a ticket for assistance. Is anyone aware of a phone number I can call for support or another way to change the account owner. They also had everything locked down to a point that we are unable to add new products or really use our account without getting access to their login or getting the owner changed.

Thanks!

Tags:Account users
00
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Josh_Amazon

Hello @Seller_Fo6ePBPrRLzBW,

This is Josh from Amazon. Thank you for contacting our Forums!

For situations involving account access changes after personnel changes, you'll need to go through the Amazon Account Recovery Process. Please contact Seller Support for more assistance if needed.

Best regards,

-Josh

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Seller_Fo6ePBPrRLzBW

Account Owner No Longer Employed at Company

Hello,

I am in need of assistance, the individual who was the account owner for our company was let go last week. We have access to their email and were able to reset their password but the system is still sending a code to the individuals phone for login confirmation. Additionally I tried to open a support case using my own login and the account owner had the permissions locked down so that they are the only ones able to submit a ticket for assistance. Is anyone aware of a phone number I can call for support or another way to change the account owner. They also had everything locked down to a point that we are unable to add new products or really use our account without getting access to their login or getting the owner changed.

Thanks!

29 views
1 reply
Tags:Account users
00
Reply
user profile
Seller_Fo6ePBPrRLzBW

Account Owner No Longer Employed at Company

Hello,

I am in need of assistance, the individual who was the account owner for our company was let go last week. We have access to their email and were able to reset their password but the system is still sending a code to the individuals phone for login confirmation. Additionally I tried to open a support case using my own login and the account owner had the permissions locked down so that they are the only ones able to submit a ticket for assistance. Is anyone aware of a phone number I can call for support or another way to change the account owner. They also had everything locked down to a point that we are unable to add new products or really use our account without getting access to their login or getting the owner changed.

Thanks!

Tags:Account users
00
29 views
1 reply
Reply
user profile

Account Owner No Longer Employed at Company

by Seller_Fo6ePBPrRLzBW

Hello,

I am in need of assistance, the individual who was the account owner for our company was let go last week. We have access to their email and were able to reset their password but the system is still sending a code to the individuals phone for login confirmation. Additionally I tried to open a support case using my own login and the account owner had the permissions locked down so that they are the only ones able to submit a ticket for assistance. Is anyone aware of a phone number I can call for support or another way to change the account owner. They also had everything locked down to a point that we are unable to add new products or really use our account without getting access to their login or getting the owner changed.

Thanks!

Tags:Account users
00
29 views
1 reply
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Josh_Amazon

Hello @Seller_Fo6ePBPrRLzBW,

This is Josh from Amazon. Thank you for contacting our Forums!

For situations involving account access changes after personnel changes, you'll need to go through the Amazon Account Recovery Process. Please contact Seller Support for more assistance if needed.

Best regards,

-Josh

00
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user profile
Josh_Amazon

Hello @Seller_Fo6ePBPrRLzBW,

This is Josh from Amazon. Thank you for contacting our Forums!

For situations involving account access changes after personnel changes, you'll need to go through the Amazon Account Recovery Process. Please contact Seller Support for more assistance if needed.

Best regards,

-Josh

00
user profile
Josh_Amazon

Hello @Seller_Fo6ePBPrRLzBW,

This is Josh from Amazon. Thank you for contacting our Forums!

For situations involving account access changes after personnel changes, you'll need to go through the Amazon Account Recovery Process. Please contact Seller Support for more assistance if needed.

Best regards,

-Josh

00
Reply
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