Amazon UK is requesting for evidence that i never owned a separate account
Hello, please can someone help me? Amazon UK claims that an account is related to my account and is asking for evidence to show that i never owned a separate account. I do not own a separate account and i do not know how i can show evidence that i do now have another account. I have never used third party services and my ID was not stolen, the only person who operates the account is myself as the company director. I keep getting the same standard reply each time I explain it to Amazon. I have never traded on my account. My account was opened in 2020. It seems my credit card expired so i have uploaded a new credit card yet but all nine stores are still deactivated including US and Canada amazon stores. To be honest, i had no clue that i had amazon US and Canada amazon stores . Please can someone tell me how to resolve this case. i want to start trading now. Thank you.
Amazon UK is requesting for evidence that i never owned a separate account
Hello, please can someone help me? Amazon UK claims that an account is related to my account and is asking for evidence to show that i never owned a separate account. I do not own a separate account and i do not know how i can show evidence that i do now have another account. I have never used third party services and my ID was not stolen, the only person who operates the account is myself as the company director. I keep getting the same standard reply each time I explain it to Amazon. I have never traded on my account. My account was opened in 2020. It seems my credit card expired so i have uploaded a new credit card yet but all nine stores are still deactivated including US and Canada amazon stores. To be honest, i had no clue that i had amazon US and Canada amazon stores . Please can someone tell me how to resolve this case. i want to start trading now. Thank you.
3 replies
Seller_JSpEhgZ53ClO6
Below is the response Amazon keeps sending.
You have been found to be related to an account beginning with Lifestrings.
We received your submission but do not have enough information to reactivate your account at this time.
To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated.
How do I send the required information?
Please click on the View Appeal button on the Account Health page and submit additional information as requested.
What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.
We're here to help.
If you have questions about our Multiple Account Policy or information requested above, please read our “Selling Policies and Seller Code of Conduct"
You can view your account performance or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Thank you,
Abella_AMZ
Hello @Seller_JSpEhgZ53ClO6,
This is Abella from Amazon to assist you.
We greatly appreciate you reaching out with your inquiry. Rest assured, we are committed to putting forth our utmost efforts to assist you with your query.
I understand that you need help to reactivate your account as it has been deactivated due to the relations with another account.
Even if you do not own another account, your account does share at least one significant point of information with this other account. That information connects their status and actions to your account.
Do you share bank accounts, credit cards, or inventory with another Selling Partner?
Do you share computers with another Seller? Office space? Home address?
Do you have a global account?
Please go through all the marketplaces like US , Japan and check the reason of de-activation in performance notification.
Please identify the link between the related accounts and get back to us. We'll provide guidance based on that information.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
