Repeated £2.50 Delivery Label Adjustments on EVRi Shipments Under 1kg — Anyone Else?
Hi all,
I’m hoping someone else has come across this — I’m seeing repeated £2.50 “Carrier Delivery Label Adjustment” charges from Amazon on shipments sent via EVRi using Buy Shipping, where:
The item is under 1kg
I’ve entered valid dimensions and weight
The carrier-audited values match exactly
I’ve already been charged for the label (typically £3.00)
Example:
For one order, I declared the parcel as 45 × 35 × 16 cm, 1000g.
The actual item was much smaller (522g, 14 × 2.6 × 21 cm), but I over-declared to be safe.
Amazon charged £3.00 for the label — then later hit me with a £2.50 surcharge, citing “Carrier delivery label adjustment due to under-charged delivery label.”
This is now happening across dozens of orders, and after reviewing just a week’s data, I’m already seeing £500+ in unexplained extra charges.
It seems to happen specifically when using EVRi through Buy Shipping, and even when all the entered and audited data match.
Has anyone else experienced this?
I've raised a case with Amazon, but would love to hear from others before escalating.
Any experiences or advice appreciated.
Thanks,
50 replies
Seller_sJUyozDeS1DKy
hi same thing has happen to me today tehy have taken over 300 without a reason they adjumant is correct and they still taken money from our account
Seller_wXsnXkMqIS7Ev
We have exactly the same problem, maybe we all need to email the managing director @ amzon.co.uk to tell him that we will stop using buy shipping until this is resolved.
Seller_M2Il1yiayMfjp
Ive noticed loads of transactions yesterday and today too
Looking into it now to the extent
For those who want to check go to payments then Reports Repository
then put in dates then filter column F Carrier delivery label adjustment
Seller_00AkhbkNyubYB
Why not use parcel2go instead. Evri labels are cheaper than Amazon Buy Shipping under 1KG and the API integration means all your Amazon orders are automatically imported.
Seller_00AkhbkNyubYB
I had Parcel2Go contact me this week asking for a surcharge to be paid on an Evri parcel. It was for a small large letter postable sized padded envelope and they were claiming the volumetric weight was 2kg.
It could be there is a problem with the parcel size scanner in an Evri sorting depot and all of these charges have been added on automatically.
The difference between Amazon and Parcel2Go is that Parcel2Go have already forwarded my proof of parcel size to Evri and the request for surcharge to paid was cancelled within about 48 hours.
Seller_iUcF35YSDwxDs
I have spoken to my Evri account manager. Apparently they have been inundated with calls regarding this.
It's an error on Amazons end apparently, that Amazon are aware of.
As there are multiple threads about this, and many Facebook posts in groups, it seems to have effected many sellers.
@Ezra_Amazon @Sarah_Amzn @Julia_Amazon @Spencer_Amazon
Can any of you guys confirm Amazon is aware of the issue and will be reimbursing this duplicate charges?
Seller_jHUGG7ulyU2q0
our adjustment hit us last night £40000
Seller_iUcF35YSDwxDs
and.....
They have just taken a load more. 😡😡
