Disappointing Experience with Amazon Customer Support
I recently encountered a frustrating situation with Amazon customer support. I opened a case in September 2023, but didn't receive a reply until February 2024. Throughout this period, I was repeatedly told to be patient and that they were in contact with the relevant department. However, waiting several months for a response is unacceptable. I hope Amazon can improve their customer support processes to ensure more timely resolutions for customers in the future.
Disappointing Experience with Amazon Customer Support
I recently encountered a frustrating situation with Amazon customer support. I opened a case in September 2023, but didn't receive a reply until February 2024. Throughout this period, I was repeatedly told to be patient and that they were in contact with the relevant department. However, waiting several months for a response is unacceptable. I hope Amazon can improve their customer support processes to ensure more timely resolutions for customers in the future.
3 replies
Seller_SMtSl6uvA9nwu
What Support,
I have repeatedly requested support for a number of issues within Amazon system which I have no control or impact on.
The responses are generic possibly even AI driven contain links that do not take you to any useful pages and also always followed with this suggestion of checking the AmazonSeller forum.
Amazon do not provide any service to the sellers.
Why Amazon?
Seller_O4FjPCWKkqoYY
Amazon doesn't care mate, All Amazon care about selling its own product to customer. Cheap outsource online support from India don't do anything except copy and paste same message again and again. They want us to stay busy in these issues and meanwhile customers buy Amazon own products.
Seller_hxlxgnQ5Ls8SZ
Amazon Seller Support in India is absolutely terrible. There is a vacuum of management over the entire operation. All feedback loops have been changed over time, so that there is no feedback on whether the support was affective or not (i.e. was my issue resolved? Y/N.
We generally have to open about 10 cases before we get resolution, and we generally have to keep calling and writing until we can reach the support in either the United States or Costa Rica.
Our president sent communication to the office of the President at Amazon with details about the problem and suggested solutions. Even the assistant that answered that email deflected the email to an online support page.
It's understood that Amazon is a huge company, and that they can probably treat sellers as a "commodity". But due to the fact that there is no longer any accountable party that can be reached, the end result is that key brands will depart.
India should be shutdown, trained, or at a minimum, measured.
