Order was cancelled by customer now writing stories as feedback
This is disgusting, we got negative feedback by customer who cancelled the order and now writing feedback where we are responsible for everything, dayling life to Christmas blah blah! When we approach amazon we are getting same bot reply!
- The feedback includes words commonly understood to be obscene or profane.
- The feedback includes seller or buyer-specific, personally identifiable information, including email addresses, full names, or telephone numbers.
- The entire feedback comment is a product review.
Can anyone explain if these feedback continues who will take responsibility of account hold or suspensions.
Here is the customer feedback: Order ID: 202-3391607-7182710
never arrived.............ordered nearly a month ago. Want refund or a prompt delivery. This was a Christmas present....for 2024 not 2025!
Worst part as order is cancelled how can I contact her when there is no communication address or phone number!
At the same time amazon is asking customers to go and file A2Z complaints or ask seller that package may have lost. In fact our delivery rate is 95% plus.
It seems there is no standing for sellers and customer can slap and hide in the bushes!
SG
Order was cancelled by customer now writing stories as feedback
This is disgusting, we got negative feedback by customer who cancelled the order and now writing feedback where we are responsible for everything, dayling life to Christmas blah blah! When we approach amazon we are getting same bot reply!
- The feedback includes words commonly understood to be obscene or profane.
- The feedback includes seller or buyer-specific, personally identifiable information, including email addresses, full names, or telephone numbers.
- The entire feedback comment is a product review.
Can anyone explain if these feedback continues who will take responsibility of account hold or suspensions.
Here is the customer feedback: Order ID: 202-3391607-7182710
never arrived.............ordered nearly a month ago. Want refund or a prompt delivery. This was a Christmas present....for 2024 not 2025!
Worst part as order is cancelled how can I contact her when there is no communication address or phone number!
At the same time amazon is asking customers to go and file A2Z complaints or ask seller that package may have lost. In fact our delivery rate is 95% plus.
It seems there is no standing for sellers and customer can slap and hide in the bushes!
SG
14 replies
Seller_76AUwmqvSyRIM
Have you contacted the customer regarding this feedback and explained, politely, that they, in fact, cancelled the order?
There should be an option in the feedback manager.
Seller_hOZNPw7G8FIjl
I would put a response to the feedback saying customer cancelled the order on X date so must be confusing us with another seller.
Keep on at Amazon till someone with an iota of common sense understands
Seller_MT8rt0A2OpbCx
Looking at your feedback, you have a majority 1 stars, and your replies show you blame the buyer or anyone but yourselves. The poor feedback should be telling you that something is wrong. It' should be seen as an opportunity to learn and dramatically improve your systems to get the orders to the customer within a reasonable time frame. Your replies would stop me buying from you more than the feedback.
Seller_NR7AbZwDMu6mb
Your seller feedback & responses are.... interesting. You may want to rethink your approach to customer services if you want to succeed on this platform. Good luck!
JiAlex_Amazon
Hello @Seller_9fyF5S8Fp6H2I
Following on this post. Going to have a look, and review with internal team. Once I have a response, I will let you know.
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
JiAlex_Amazon
@Seller_9fyF5S8Fp6H2I
I checked in with the team in charge of review feedback. I got response, after second review from them, the feedback has been suppressed :)
Regards,
JiAlex
