Hi, @Ezra_Amazon@Manny_Amazon @Julia_Amzn

Amazon has restricted my seller account and is attempting to recoup approximately £62,500 in refunds tied to three ASINs — covering sales made over three years, including products sold as far back as 2021–2023.

CASE ID's: 11231283162 , 11262146722 ,

This mass refund deduction was unexpected and has caused Amazon to flag my valid charge method as “invalid”, simply because the system is trying to withdraw an amount I cannot cover immediately. I’m a small business and it is not feasible to repay £62K in one lump sum for historic sales already fulfilled long ago.

Additionally:

• As per UK recall law, perishable goods are only eligible for refund up to 30–60 days, not years after the sale.

• The ASINs in question were already replaced with compliant stock in early 2024, so the recalled items should no longer be affected.

• I’ve contacted Account Health and Seller Support multiple times, but no clear resolution has been offered

These refunds are unlawful, excessive, and threaten the survival of my business. I am now considering what options i have left and what means i can use to get this resolved.

Has anyone else experienced similar mass refund clawbacks?

Any advice on how to challenge or escalate this effectively?

Many Thanks