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Seller_yhNHwbs9XAWrR

Units Marked "Defective" in FBA Shipment

Hi everyone,

I’m dealing with an issue where it seems pretty much all units from my recent FBA shipment were marked as "defective" and put in unfulfillable status. I’ve been working with this supplier for a while with no problems, so I’m surprised by this.

I’ve asked my supplier to confirm everything was packaged properly, but I’m also wondering if Amazon may have made an error. Has anyone had their products incorrectly marked as defective? Any tips on how to resolve this quickly? I asked amazon and they said I have to wait another 10 days until I can ask them to investigate this shipment but the shipment is in 'closed' status so not sure what is going to change between now and then. I want this issue sorted asap so i do not run out of stock

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Tags:Fulfilment, Fulfilment Centre, Packaging, Shipping, Warehouse
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Seller_yhNHwbs9XAWrR

Units Marked "Defective" in FBA Shipment

Hi everyone,

I’m dealing with an issue where it seems pretty much all units from my recent FBA shipment were marked as "defective" and put in unfulfillable status. I’ve been working with this supplier for a while with no problems, so I’m surprised by this.

I’ve asked my supplier to confirm everything was packaged properly, but I’m also wondering if Amazon may have made an error. Has anyone had their products incorrectly marked as defective? Any tips on how to resolve this quickly? I asked amazon and they said I have to wait another 10 days until I can ask them to investigate this shipment but the shipment is in 'closed' status so not sure what is going to change between now and then. I want this issue sorted asap so i do not run out of stock

Tags:Fulfilment, Fulfilment Centre, Packaging, Shipping, Warehouse
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89 views
7 replies
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Seller_yhNHwbs9XAWrR

@Simon_Amazon@Julia_Amazon@Julia_Amzn@Winston_Amazon

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Seller_yhNHwbs9XAWrR

UPDATE: Amazon support told me that the products were marked unsellable because they required Transparency labels. I thought that was strange as I didnt ask for transparency labels and after reviewing the listing, I confirmed that Transparency is not enabled for this ASIN, and I can still send new shipments without being asked to provide Transparency labels.

What Should I do?

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user profile
Seller_yhNHwbs9XAWrR

Units Marked "Defective" in FBA Shipment

Hi everyone,

I’m dealing with an issue where it seems pretty much all units from my recent FBA shipment were marked as "defective" and put in unfulfillable status. I’ve been working with this supplier for a while with no problems, so I’m surprised by this.

I’ve asked my supplier to confirm everything was packaged properly, but I’m also wondering if Amazon may have made an error. Has anyone had their products incorrectly marked as defective? Any tips on how to resolve this quickly? I asked amazon and they said I have to wait another 10 days until I can ask them to investigate this shipment but the shipment is in 'closed' status so not sure what is going to change between now and then. I want this issue sorted asap so i do not run out of stock

89 views
7 replies
Tags:Fulfilment, Fulfilment Centre, Packaging, Shipping, Warehouse
00
Reply
user profile
Seller_yhNHwbs9XAWrR

Units Marked "Defective" in FBA Shipment

Hi everyone,

I’m dealing with an issue where it seems pretty much all units from my recent FBA shipment were marked as "defective" and put in unfulfillable status. I’ve been working with this supplier for a while with no problems, so I’m surprised by this.

I’ve asked my supplier to confirm everything was packaged properly, but I’m also wondering if Amazon may have made an error. Has anyone had their products incorrectly marked as defective? Any tips on how to resolve this quickly? I asked amazon and they said I have to wait another 10 days until I can ask them to investigate this shipment but the shipment is in 'closed' status so not sure what is going to change between now and then. I want this issue sorted asap so i do not run out of stock

Tags:Fulfilment, Fulfilment Centre, Packaging, Shipping, Warehouse
00
89 views
7 replies
Reply
user profile

Units Marked "Defective" in FBA Shipment

by Seller_yhNHwbs9XAWrR

Hi everyone,

I’m dealing with an issue where it seems pretty much all units from my recent FBA shipment were marked as "defective" and put in unfulfillable status. I’ve been working with this supplier for a while with no problems, so I’m surprised by this.

I’ve asked my supplier to confirm everything was packaged properly, but I’m also wondering if Amazon may have made an error. Has anyone had their products incorrectly marked as defective? Any tips on how to resolve this quickly? I asked amazon and they said I have to wait another 10 days until I can ask them to investigate this shipment but the shipment is in 'closed' status so not sure what is going to change between now and then. I want this issue sorted asap so i do not run out of stock

Tags:Fulfilment, Fulfilment Centre, Packaging, Shipping, Warehouse
00
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7 replies
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Seller_yhNHwbs9XAWrR

@Simon_Amazon@Julia_Amazon@Julia_Amzn@Winston_Amazon

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Seller_yhNHwbs9XAWrR

UPDATE: Amazon support told me that the products were marked unsellable because they required Transparency labels. I thought that was strange as I didnt ask for transparency labels and after reviewing the listing, I confirmed that Transparency is not enabled for this ASIN, and I can still send new shipments without being asked to provide Transparency labels.

What Should I do?

00
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user profile
Seller_yhNHwbs9XAWrR

@Simon_Amazon@Julia_Amazon@Julia_Amzn@Winston_Amazon

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user profile
Seller_yhNHwbs9XAWrR

@Simon_Amazon@Julia_Amazon@Julia_Amzn@Winston_Amazon

00
Reply
user profile
Seller_yhNHwbs9XAWrR

UPDATE: Amazon support told me that the products were marked unsellable because they required Transparency labels. I thought that was strange as I didnt ask for transparency labels and after reviewing the listing, I confirmed that Transparency is not enabled for this ASIN, and I can still send new shipments without being asked to provide Transparency labels.

What Should I do?

00
user profile
Seller_yhNHwbs9XAWrR

UPDATE: Amazon support told me that the products were marked unsellable because they required Transparency labels. I thought that was strange as I didnt ask for transparency labels and after reviewing the listing, I confirmed that Transparency is not enabled for this ASIN, and I can still send new shipments without being asked to provide Transparency labels.

What Should I do?

00
Reply
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