The product quantity changed without any notice
Dear Sellers.
I have found a changes in the listed product quantity without any notice today.
I have been selling for year the same product according to listing. It was 1 quantity per order. But now it shows 4 packs per order. I have changed it to 1 but that's not showing in the as originally after I edited. Still showing 4 count. What should I do ? How that possible this kind of things happens to the ASIN ?
This kind of error effect my CX performance. Could you please advice me how to change bank to original listed ASIN. Because I can see in the detail page that 1 pack in one place and another place 4 quantity which visible to customer that 4 count quantity.
Very stressful see this error.
Please advice me how to fix this ASIN issue.
Thank you
Kind regards
The product quantity changed without any notice
Dear Sellers.
I have found a changes in the listed product quantity without any notice today.
I have been selling for year the same product according to listing. It was 1 quantity per order. But now it shows 4 packs per order. I have changed it to 1 but that's not showing in the as originally after I edited. Still showing 4 count. What should I do ? How that possible this kind of things happens to the ASIN ?
This kind of error effect my CX performance. Could you please advice me how to change bank to original listed ASIN. Because I can see in the detail page that 1 pack in one place and another place 4 quantity which visible to customer that 4 count quantity.
Very stressful see this error.
Please advice me how to fix this ASIN issue.
Thank you
Kind regards
4 replies
Sarah_Amzn
Hello @Seller_RIgr8qWbT3vod,
I'm Sarah with Amazon.
Have you tried to contact Seller Support? If yes, can you please share the case ID?
Kind regards,
Sarah.
Seller_ZJhFeE3tNKzfh
Are there other sellers on the listing? It sounds like amazon have taken listing information from another seller or contributor.
