I am reaching out for assistance with an old Seller Central account that I have not used in several years. I recently came across the Seller Central app on my new phone, and noticed that I am still logged in. However, I am unable to take any actions within the app due to an invalid payment method.

When I try to access the settings to update the payment information, I receive a prompt indicating that the payment method needs to be updated, but selecting the option does nothing. Additionally, I attempted to log in via the web, but I am blocked by two-factor authentication, which is linked to my old phone number that I no longer have access to.

Also I can’t raise a log through the help as it still prompts me for a payment method. So I’m stuck.

I have submitted a government-issued ID as part of the account recovery process, but it lists a different address since I have moved since creating the account.

At this point, I would simply like to close the account, as I have no intention of continuing to use it. I’ve searched extensively for a support phone number but haven’t been able to find one. I would greatly appreciate any help in resolving this issue and closing the account.