OTP Authenticator problem
Good morning,
I had the same problem as many with the OTP not allowing me to sign in but i managed to get seller support to remove my 2 step auth from my account and i was able to login.
Now every time i come to login on either the app or online i get a screen asking me enable two-step verification which i already have in the login settings.
when i now manage to log back in i have to reset up the authenticator and everything is ok, until i try and log back in a few hours later it will ask me again to enable two-step verification?
Anyone else having the same problems?
OTP Authenticator problem
Good morning,
I had the same problem as many with the OTP not allowing me to sign in but i managed to get seller support to remove my 2 step auth from my account and i was able to login.
Now every time i come to login on either the app or online i get a screen asking me enable two-step verification which i already have in the login settings.
when i now manage to log back in i have to reset up the authenticator and everything is ok, until i try and log back in a few hours later it will ask me again to enable two-step verification?
Anyone else having the same problems?
3 replies
Julia_Amzn
Hello @Seller_GnfwUNu4kP47c
Thank you for flagging an OTP error.
Our partner teams have been informed about this issue and are working on fixing it.
Kind regards,
Julia.
Julia_Amzn
Hello @Seller_GnfwUNu4kP47c ,
I am sharing an update on the OTP issue:
Our team is urgently investigating issues with signing into Seller Central using the one-time password (OTP) feature and working on finding a solution.
The OTP code can take up to one minute to arrive on your device. We recommend that you wait at least a minute before you click Send OTP a second time.
We'll confirm when the issue has been resolved.
We apologize for the inconvenience.
Kind regards,
Julia.
Julia_Amzn
Hello,
The issue some Selling Partners were facing when logging into Seller/Vendor Central using their One Time Password (OTP) is now resolved.
We apologize for any inconvenience caused.
Kind regards,
Julia.
