Received 2 violations for Restricted product policy as MYRRH in the title
I received 2 Violations Restricted product policy stating "This product has been identified as a synthetic cannabinoid or as a product containing chemicals associated with synthetic cannabinoids" - These products were Myrrh incense sticks and bricks.
I managed to get the SDS sheet for the Nippon Kodo Incense sticks and the violation removed
The other for B0FG8MLKKS was one I created as a Generic so could not send in the SDS sheet - what is annoying is that I created this listing and by next day I had received the violation. Clearly the word "Myrrh" in the title is the trigger but it allowed me to create the listing but then gave me a violation next day? for incense bricks? - Why doesnt the system flag the issue before allowing me to create the listing?
I have removed all asins and any other mention of myrrh in any of my catalogue but the 2 violations under Restricted product policy gave me a flag of "threat of deactivation" and effected my health rating.
Ive appealed with B0FG8MLKKS violation to no avail as SDS needed - Is this something that can be looked at by Admin???
Sorry not sure who to tag in so hope someone picks up as asked by @Julia_Amzn to open a new thread on this topic for help
@NR_Amazon @Spencer_Amazon @Julia_Amzn @Ezra_Amazon @Abella_Amazon@Roberto_Amazon
Received 2 violations for Restricted product policy as MYRRH in the title
I received 2 Violations Restricted product policy stating "This product has been identified as a synthetic cannabinoid or as a product containing chemicals associated with synthetic cannabinoids" - These products were Myrrh incense sticks and bricks.
I managed to get the SDS sheet for the Nippon Kodo Incense sticks and the violation removed
The other for B0FG8MLKKS was one I created as a Generic so could not send in the SDS sheet - what is annoying is that I created this listing and by next day I had received the violation. Clearly the word "Myrrh" in the title is the trigger but it allowed me to create the listing but then gave me a violation next day? for incense bricks? - Why doesnt the system flag the issue before allowing me to create the listing?
I have removed all asins and any other mention of myrrh in any of my catalogue but the 2 violations under Restricted product policy gave me a flag of "threat of deactivation" and effected my health rating.
Ive appealed with B0FG8MLKKS violation to no avail as SDS needed - Is this something that can be looked at by Admin???
Sorry not sure who to tag in so hope someone picks up as asked by @Julia_Amzn to open a new thread on this topic for help
@NR_Amazon @Spencer_Amazon @Julia_Amzn @Ezra_Amazon @Abella_Amazon@Roberto_Amazon
2 replies
Cooper_Amazon
Good Evening @Seller_DTrNv5POp8UZl,
I just wanted to stop by and check in on this discussion.
Have you by chance providing additional evidence that shows the specific nature of the product? This could include manuals, schematics, photos, ingredients list or a video recording showing your product does not contain chemicals associated with synthetic cannabinoids.
I would recommend adding more information to your appeal and seeing what the partner team comes back with in addition to reviewing all the information you have sent to Amazon isn't also triggering this violation as well.
Feel free to reach back out if you have any questions regarding the information shared above. Hope you have a wonderful rest of the week.
Cheers, Cooper_Amazon
