Very strange message has appeared on my Amazon "Help" Page
When I go to my "Help"dashboard on seller central, the message below appears in the right hand box.
I really don’t understand why it’s appeared. My guess would be that it’s been sent to me in error but can’t help being concerned. I don’t sell in the US (only in the UK) - and to add, one of the numbers is discontinued and the other is a US consumer helpline. Has anyone else received this or can cas any light? I have contacted Seller Support but the person I spoke to was unable to help.
Any help would be appreciated.
Your Seller Central account is active.
We understand your concern about your selling account status. After careful review, we have determined that your Seller Central account is active. Please note that to access your Seller Central account, your Amazon consumer account must also be active. To validate that there are no issues present with your consumer account, please contact Customer Service. You can contact Amazon Customer Service by phone, chat or email through the Contact Us link found on any Amazon Help page. You can give Customer Service a call on our freephone number: 1-866-216-1072. Customers outside the United States can call 1-206-266-2992. Customer Service is available 24 hours a day, 7 days a week.
Very strange message has appeared on my Amazon "Help" Page
When I go to my "Help"dashboard on seller central, the message below appears in the right hand box.
I really don’t understand why it’s appeared. My guess would be that it’s been sent to me in error but can’t help being concerned. I don’t sell in the US (only in the UK) - and to add, one of the numbers is discontinued and the other is a US consumer helpline. Has anyone else received this or can cas any light? I have contacted Seller Support but the person I spoke to was unable to help.
Any help would be appreciated.
Your Seller Central account is active.
We understand your concern about your selling account status. After careful review, we have determined that your Seller Central account is active. Please note that to access your Seller Central account, your Amazon consumer account must also be active. To validate that there are no issues present with your consumer account, please contact Customer Service. You can contact Amazon Customer Service by phone, chat or email through the Contact Us link found on any Amazon Help page. You can give Customer Service a call on our freephone number: 1-866-216-1072. Customers outside the United States can call 1-206-266-2992. Customer Service is available 24 hours a day, 7 days a week.
4 replies
Seller_mBENc0rmDmw5W
I have read that twice and don’t get it. Consumer account? Is that a buyer account?
Strange indeed.
Seller_XzaeRdoBLIC05
@Maja_Amazon are you able to help please?
Seller_DROodOAYHftnc
They mention Customer Service, so must be related to a buying account (consumer account ?).
Doesn’t make any sense though ??!
Seller_N2JAAZHfPg4CQ
I have the same message showing when click ‘help’ I noticed it a few weeks ago, it was just after going through re-verification so assumed it was just their system automatically picking up on this and trying to ‘help’ with a confirmation the account is active. It is also under the heading: Recommended for you so I chose to ignore it.
Have you recently gone through verification/re-verification?
You can also ‘rate this experience’ 
