Shipping prices on listing differ from my allocated template?
Hi all.
I have just noticed that my shipping costs are wrong on my listings. They are roughly half of the cost of the allocated shipping template. Anyone else had this this? Am i missing something or is this a glitch? Awaiting customer support to get back to me.
Shipping prices on listing differ from my allocated template?
Hi all.
I have just noticed that my shipping costs are wrong on my listings. They are roughly half of the cost of the allocated shipping template. Anyone else had this this? Am i missing something or is this a glitch? Awaiting customer support to get back to me.
0 replies
Seller_SITNVuZK87zGK
Yes - we’ve had exactly the same issue. Only on our desktop at work though - personal Amazon App - shipping costs are correct.
In addition, an order that came through on an impacted item - the shipping charged was the correct amount, even though the incorrect shipping is on the product page.
Hoping it’s a glitch they fix quickly.
Seller_SlXZyY9vz3zbX
Same problem here so it must be site wide…
Seller_7a80YdRAFP7pa
Thank god someone else said this. I was very confused.
Seller_xh61ZigKCE0GY
I have the same issue, but the orders received today have the correct shipping so not too concerned.
But hopefully Amazon fix it quickly.
Seller_b2Dv7d1fJbP8M
They are aware but do not know when it will be fixed. Response I received below:
Amazon Apr 18, 2019 12:52 PM
Hello,
This is Oguzhan from Selling Partner Support. I will gladly assist you with your query today.
I’m truly sorry for the inconvenience this has caused to you.
Our technical teams are still engaged in researching this problem. We will make sure to update you on the progress of these investigations as soon as we have additional information.
Your understanding and co-operation regarding this issue is greatly appreciated.
Thank you for selling with Amazon.
Seller_YEmzwN1yxKkik
Although I don’t wish misfortune on others, it’s good to know others are experiencing this problem.
Seller_wRGBSSwJnzaDE
I’m getting it too on items outside of the media category.
Seller_DQfkgZNWeH1xJ
yup! I just looked at one of my items and its £1.29 postage instead of £1.89 !
when i add 2 quantities its jumps to £2.59 even though my postage is per order not per item. when i add the items to my basket they dont show up at all, saying my basket is empty. but i am logged into my seller central as well so perhaps im not allowed to buy my own items, is that the case here?
Seller_PIIhAC3qaPV0W
Yes I am also having this issue. On the app and online it appears wrong.
I’m terrified of getting bad feedback or a case opened against me.
I work really hard as a small home-based seller and need this income, I don’t want to risk my account being defected due to no fault of my own!
Fingers crossed it is fixed soon.
Seller_3sA3mMDSBeAxr
We are still experiencing the issue, we have already had one customer email in. At-least it is charging the correct price at checkout, but it is confusing and I don’t give it long before customers are using the lines of ‘Advertised Incorrectly’ please refund or ‘You have overcharged me’ etc.
It seems Amazon are none the wiser when we speak with them…
"Did you received an email notification yesterday informing sellers that their listings are ineligible to be features on the product detail page because the items are not priced competitively.
is your listing still available or visible to Amazon website?"
That is one of the responses I got from a live chat agent.
