Units received by amazon 4 months ago but still not added to inventory
I sent units to Amazon 4 months ago. They received the unit, but it says it is still processing now the shipment has been closed, and whenever I try to reconcile, it says it's not eligible. can anyone explain what's going on: here is the message
"Your shipment ID FBA.......... is not eligible for investigation.
Your shipment has not been processed by our Amazon fulfilment centre.
We cannot investigate your shipment until processing is complete and your shipment status is closed. If there are discrepancies in your shipment at that time, you can request an investigation through the Reconcile page for your shipment.''
Units received by amazon 4 months ago but still not added to inventory
I sent units to Amazon 4 months ago. They received the unit, but it says it is still processing now the shipment has been closed, and whenever I try to reconcile, it says it's not eligible. can anyone explain what's going on: here is the message
"Your shipment ID FBA.......... is not eligible for investigation.
Your shipment has not been processed by our Amazon fulfilment centre.
We cannot investigate your shipment until processing is complete and your shipment status is closed. If there are discrepancies in your shipment at that time, you can request an investigation through the Reconcile page for your shipment.''
0 replies
Ezra_Amazon
Hi @Seller_HWWwz6k0Gb23i,
Could you please provide the case ID you submitted to the Seller Support team about this matter?
Thank you, Ezra
