How to change phone number for one of my users?
Hello,
I am trying to figure out how to update the phone number for one of my users for OTP purposes. They are unable to login since their number changed. I also tried deleting their account and inviting them again but it still wants the old number.
Seller support is non responsive to my requests. Anyone have experience with this?
1 reply
Seller_J46Ruz3VzvWCV
Only the other user can change their #.
This post from @Seller_AXC06kcsKI1qG still holds - https://sellercentral.amazon.com/seller-forums/discussions/t/2073284c-26ae-4b98-8374-da415e3bc5b8?postId=dff1f5c7-356e-4812-b9e7-db7b0a4b2122
To gain access to your seller account, try logging into Seller Central and click "Didn't receive the code?" on the bottom of the Two-Step Verification page.
Select your backup method for receiving your code. If you don't have a backup device and can't change your settings, you'll need to go through the Two-Step Verification Account Recovery process.
This process requires you to submit documentation verifying your identity. Once verified (usually within 12 hours), Two-Step Verification will be disabled so you can log in.
On your next login, you will be required to set up Two-Step Verification again, this time using devices that you have access to.
