Order payments aren't showing up on my Payment Dashboard
Good morning
My orders from November 1st & 2nd of 2024 aren't showing up on my payment dashboard. They're showing up in my Manage orders. My dashboard shows zero orders. CAN SOMEONE PLEASE HELP
Order payments aren't showing up on my Payment Dashboard
Good morning
My orders from November 1st & 2nd of 2024 aren't showing up on my payment dashboard. They're showing up in my Manage orders. My dashboard shows zero orders. CAN SOMEONE PLEASE HELP
10 replies
Seller_PGaRMB3FZ7lGN
I am having same problem here. "Deferred" is the transaction status since 10/29. Also negative reimbursement instead of positive started seeing it last payment.
Connor_Amazon
Hi @Seller_zN5oobpGFezcT
Deferred transactions policy was updated, for some orders (invoiced) can take 30-45 days before you can see a payment, you can see the policy here:
We also had a news article that came out mid-October that goes over viewing your reserved payments in the new Deferred Transactions report.
I hope this helps,
Connor
Seller_5zirA8LTWMDMD
We have this too! Basically from November 1 - current. We've sold about $5000 however Amazon shows $144 in sales! I called and help center said that they implemented a new policy and we should have gotten an email in August or September that they are holding order payments for 7-14 days to see if the customer returns them.
Seller_IfGVebYulQ22i
Same here. I'm not seeing my recent sales show up on my payment dashboard like I typically do.
