Urgent Help – Inauthentic Complaint Despite Multiple Appeals
Hi Guys. I know Amazon can be a frustrating place but my head is spinning as I cannot seem to get any kind of human being to look at our appeals. I am assuming a human isn't looking at our appeals as any human being would understand.
We had an Inauthentic complaint on a size variant ASIN which is a product that is handmade by us. I mean it's literally made by us and has been for 7 years. There is no possible way it can be Inauthentic in the first place. I have now done multiple appeals including giving links to our trademark and registered design of the actual product. I have on the last submission even included invoices for the material used in handmaking the final product. The response within 10 minutes after 2 hours compiling the appeal is that the invoices do not state the ASIN.
I find it very difficult not to swear. How on earth can the invoice show the ASIN when we hand make the product. I mean it's absolute lunacy.
We have been selling for 10 years and I find these times very difficult to stomach. I just don't even know how I can say anything else to them.
Please help me not lose my mind.
Thank You. Sophie
Urgent Help – Inauthentic Complaint Despite Multiple Appeals
Hi Guys. I know Amazon can be a frustrating place but my head is spinning as I cannot seem to get any kind of human being to look at our appeals. I am assuming a human isn't looking at our appeals as any human being would understand.
We had an Inauthentic complaint on a size variant ASIN which is a product that is handmade by us. I mean it's literally made by us and has been for 7 years. There is no possible way it can be Inauthentic in the first place. I have now done multiple appeals including giving links to our trademark and registered design of the actual product. I have on the last submission even included invoices for the material used in handmaking the final product. The response within 10 minutes after 2 hours compiling the appeal is that the invoices do not state the ASIN.
I find it very difficult not to swear. How on earth can the invoice show the ASIN when we hand make the product. I mean it's absolute lunacy.
We have been selling for 10 years and I find these times very difficult to stomach. I just don't even know how I can say anything else to them.
Please help me not lose my mind.
Thank You. Sophie
1 reply
Seller_KlbXZHzQGSDZv
As daft as it sounds when this issue has come up before the advice was to invoice one part of you company call it production to the sales part of the company ie an internal invoice for the product and make it for more than 10 items sometime in the last 6 months.
