SAFE-T SECRETS REVEALED! 😱 Did You Know the Best STEPS and BEST PRACTICES for REIMBURSEMENTS 😀😀
Hello Sellers!
Hope you are having a wonderful week!😀😀
Just wanted to post a guide regarding Safe-T claims that you may find useful!
Filing a SAFE-T Claim in 5 Easy Steps:
- Head over to the Manage SAFE-T claims page in your Seller Central account.
- Click the "File a new SAFE-T claim" button to get started.
- Enter the order details and select the eligible reason for your claim.
- Attach any supporting documents, like photos or tracking info.
- Submit your claim within 7 days for a quick review!
Top 6 Best Practices for SFP Success:
- Keep a close eye on your SFP performance metrics - they're key to staying eligible.
- Fulfill orders quickly and accurately to keep those customer satisfaction levels high.
- Stay proactive with customers on returns and refunds - clear communication goes a long way.
- Consider getting third-party insurance for your high-value items, just in case.
- Review and challenge any SAFE-T claim decisions you disagree with.
- Remember, honesty is the best policy - don't misrepresent or abuse the SAFE-T process.
For more information, please check the help page, Seller reimbursement policy for Seller Fulfilled Prime.
Let me know if you have any other questions.
-Winston
SAFE-T SECRETS REVEALED! 😱 Did You Know the Best STEPS and BEST PRACTICES for REIMBURSEMENTS 😀😀
Hello Sellers!
Hope you are having a wonderful week!😀😀
Just wanted to post a guide regarding Safe-T claims that you may find useful!
Filing a SAFE-T Claim in 5 Easy Steps:
- Head over to the Manage SAFE-T claims page in your Seller Central account.
- Click the "File a new SAFE-T claim" button to get started.
- Enter the order details and select the eligible reason for your claim.
- Attach any supporting documents, like photos or tracking info.
- Submit your claim within 7 days for a quick review!
Top 6 Best Practices for SFP Success:
- Keep a close eye on your SFP performance metrics - they're key to staying eligible.
- Fulfill orders quickly and accurately to keep those customer satisfaction levels high.
- Stay proactive with customers on returns and refunds - clear communication goes a long way.
- Consider getting third-party insurance for your high-value items, just in case.
- Review and challenge any SAFE-T claim decisions you disagree with.
- Remember, honesty is the best policy - don't misrepresent or abuse the SAFE-T process.
For more information, please check the help page, Seller reimbursement policy for Seller Fulfilled Prime.
Let me know if you have any other questions.
-Winston
19 replies
Seller_DA2AvE8S6eB26
VERY USEFUL.But, now when sellers are filing claims,team is rejecting without even seeing.Just 1 same email is being sent from MAZON TO SELLER.
Kindly look into this.
Seller_mHcJDbub3bJGV
ok, but amazon is denied claims just by said exceed claim filing limit or claim abuse. we will get only 15-20% amount if they grants any claim.
Seller_wPquQHxAZ31Tf
Hello, As new seller here in amazon . I didn't have any idea, What to write in the "Please describe the issue" section "Explain your issue clearly for faster resolution", Help me with that.
Seller_8N1VVXNEzIUUY
Winston you are just copy and pasting something from your saved templates.
But your Safe-T claim team is another great robotic team who just copy and past the same emails, even though valid photos and video proofs are submitted to back the claim.
They abruptly reject the claim, without even caring to look into our photos and video shared.
This is real unfair for small scaled sellers like us, where buyers have an upper hand and they abuse the process of easy returns.
Seller_8MQXi0oNEPlKF
Thank you, Winston, for sharing this helpful guide on SAFE-T claims! It’s always nice to have some clear steps and best practices in hand.
But I wanted to share a concern. Lately, I’ve noticed that Amazon often gives only about one-third of the claim amount automatically, and there’s no option to ask for the full reimbursement. Whenever I try to challenge the decision, I just get pre-written email responses saying the claim is not eligible.
Even when I provide clear video proof showing fraud by the customer or delivery person, the claims still get denied. The replies usually just say things like, “package delivered in tamper-proof packet,” or they reject the claim without really addressing the evidence I’ve shared.
Any tips on how to get such cases reviewed properly? Would really appreciate your advice.
Thank you!
