Sorry to hear this.

I know this won't be a helpful comment to you, for which I apologise, however for other sellers that may also be tempted to refund an FBA return themselves instead of letting Amazon to deal with the refund - DON'T.

This is 100% Amazon's responsibility and refunding could easily lead to such issues and many others.

Similarly, never refund if an A to Z is raised. Always let Amazon handle it, even if you believe that a refund is justified.

That sounds like someone trying it on to see if you also refund them. If the buyers account has been suspended by Amazon there is no bigger red flag that something is iffy about that account.

If you already have proof that you refunded them via Amazon (in writing from Amazon) you just need to present that evidence to the money claim. They paid Amazon not you so really any case they may have is against Amazon.

Gift cards have no monetary value so I suspect the person was trying to use up the gift card and be refunded in cash using your item as a vessel to achieve that.

Their issue is with Amazon and not you. If Amazon have suspended their account then that is between the buyer and Amazon.

I wouldn't sweat this one, just send the documents back saying you intend to defend the claim. You would then defend it based on the fact that you were not responsible for the physical transaction and have not enetered into an agreement with the buyer. It is Amazon who has entered into the agreement, you are just merely the supply.

At the end of the day, you don't have the money and you did not do the transaction. If Amazon have got the money it will be down to the buyer to chase Amazon for it.

They are supposed to go through Amazon for all of this anyway. The whole purpose of FBA is that you are not supposed to get involved. You are protected from A-Zs etc and can make safe-T claims if things don't work out.

Don't refund let Amazon do it as per other messages - if it is FBA their contract is with Amazon

just refer them to amazon customer services as thats what fba is for

Paying via Gift card and also having there account suspended seems highly suspicious to me.

With regards to claim they say they have filed how have they done this? Have you received anything via the post?

For this value, it'll be through the small claims court.

A judge will always read both sides of the argument before deciding whether to actually hear it in person.

The thing to remember (I've been to small claims twice before) is to only deal in fact, no hearsay or 'maybes' whatsoever.

And any facts you deal with back up with evidence.

Also, only fight your battle. As other have said, anything between customer and Amazon is nothing to do with you, so step aside from it, and show evidence why you are not getting involved with it.

Add that to the refund already happening and it might get thrown out before it starts, or Amazon may be forced to get involved.

Also, ALWAYS remember that if it goes to small claims, and it goes in your favour, you can ask the customer for your expenses for the day (travel, time off work etc). That is a mighty satisfying whack in the plums to finish the day with!

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A buyer recently filed a money claim against us for nearly £500.

Have they actually gone through the courts or are you simply taking their word for it?

It takes a lot for Amzon to suspend a buyer account so it's most likely this buyer is up to something dodgy and you would think they might not want the law involved if that is the case.

As others have said, as you have refunded, it is up to the Buyer to take Amazon to Court, if Amazon will not allow them to use the refund amount against another item, to purchase.

If their Amazon Buyer Account is Suspended, that is their problem, not yours. It sounds like a problem Buyer for Amazon to ban sales.

Agree to Mediation. Judges like that you have tried and said ok. It takes many hours usually to win, but a great feeling when you do. (Copy of every email, every document, etc).

Defend it well that you refunded, and the Buyer paid Amazon and not you, and you refunded by the same method as they paid for, eg Amazon Payment System.

It would be great to update us all when you get a result.