Fraudulent A2Z Claim by 3 customers
Dear Julia and all,
No Reply so reposting hope il get some help from @Julia_Amzn or other Amazon staff members
@Julia_Amazon
@Winston_Amazon
@Spencer_Amazon
@Sakura_Amazon__
@JiAlex_Amazon
@Julia_Amzn
Order IDs:
026-4257436-9683505
204-1768007-0163554
203-0417440-9309125
I had to reach out to you again for urgent help its just horrible what we are going through.
As mentioned earlier, all three customers signed for their deliveries, and we have clear photo evidence showing the parcels at their properties along with verified signatures. Despite this undeniable proof, the customers were granted A-to-Z claims stating “item not received,” which is deeply unfair and concerning.
We submitted valid tracking details, delivery photos, and signed proof during the appeals process. However, all appeals were denied on grounds that directly contradict the evidence provided. This decision has resulted in a total loss of £690.00, even though the items were demonstrably delivered.
It’s evident that these buyers have abused the A-to-Z claim system, and we strongly believe this constitutes a fraudulent action against our business. We kindly but firmly request that these cases be re-reviewed with the supporting evidence taken into proper consideration.
We appreciate your attention to this matter and hope Amazon can help rectify this unfair outcome.
Best regards,
Usman Ghafoor
Fraudulent A2Z Claim by 3 customers
Dear Julia and all,
No Reply so reposting hope il get some help from @Julia_Amzn or other Amazon staff members
@Julia_Amazon
@Winston_Amazon
@Spencer_Amazon
@Sakura_Amazon__
@JiAlex_Amazon
@Julia_Amzn
Order IDs:
026-4257436-9683505
204-1768007-0163554
203-0417440-9309125
I had to reach out to you again for urgent help its just horrible what we are going through.
As mentioned earlier, all three customers signed for their deliveries, and we have clear photo evidence showing the parcels at their properties along with verified signatures. Despite this undeniable proof, the customers were granted A-to-Z claims stating “item not received,” which is deeply unfair and concerning.
We submitted valid tracking details, delivery photos, and signed proof during the appeals process. However, all appeals were denied on grounds that directly contradict the evidence provided. This decision has resulted in a total loss of £690.00, even though the items were demonstrably delivered.
It’s evident that these buyers have abused the A-to-Z claim system, and we strongly believe this constitutes a fraudulent action against our business. We kindly but firmly request that these cases be re-reviewed with the supporting evidence taken into proper consideration.
We appreciate your attention to this matter and hope Amazon can help rectify this unfair outcome.
Best regards,
Usman Ghafoor
0 replies
Seller_tpGIUU9czwIJ2
Amazon can you help its getting really depressing and I have posted 5 times its been more than a week now in the hope I can get a response from you to help me. I need urgent help. @Julia_Amzn said i shall message you but haven't heard anything since the message.
Help all im really drained here...
@Julia_Amazon
@Winston_Amazon
@Spencer_Amazon
@Sakura_Amazon_
@JiAlex_Amazon
@Julia_Amzn
Order IDs:
026-4257436-9683505
204-1768007-0163554
203-0417440-9309125
Joey_Amazon
Hello @Seller_tpGIUU9czwIJ2,
Thank you for posting here at the Seller Forums and bringing this matter to my attention.
Based on the information you have shared, please allow me to connect with our internal team regarding this matter. I will post here with any new findings.
