Canada Post Strike
Hello Canadian Sellers,
Wanted to touch base with you on the current situation of the current strike that has been ongoing for the past weeks with Canada Post, what has been your action plan of action with your listings?
What alternatives routes have you all been acquiring to oversee this event? Trying to escalate feedback to our team from you all, I'll circle back to your comments Tuesday of next week to create awareness and follow up on your concerns and comments.
Daryl
Canada Post Strike
Hello Canadian Sellers,
Wanted to touch base with you on the current situation of the current strike that has been ongoing for the past weeks with Canada Post, what has been your action plan of action with your listings?
What alternatives routes have you all been acquiring to oversee this event? Trying to escalate feedback to our team from you all, I'll circle back to your comments Tuesday of next week to create awareness and follow up on your concerns and comments.
Daryl
Daryl_Amazon
Dear Sellers,
We understand that many of you are experiencing significant challenges due to the ongoing Canada Post Strike. We want to assure you that your concerns have not gone unheard, and we deeply empathize with the difficulties this situation is causing for your businesses.
While this strike is beyond Amazon's direct control, we want you to know that we are actively working to address its impact on our seller community. Our team is in continuous communication with various internal Amazon departments to find solutions and determine the best ways to support you during this challenging time.
We appreciate your patience and the detailed reports you've been sharing about how the strike is affecting your operations. Your feedback is invaluable and serves as a crucial link between sellers and Amazon's internal teams. We encourage you to continue sharing your experiences, concerns, and suggestions in this dedicated Forum.
If your issue is specifically related to Feedback removal due to the Canada Post Strike, please report it in the dedicated Forum:
Canada Post Strike (Feedback Removal Requests)
This will help us address these concerns more efficiently.
As moderators, while we may not have immediate solutions, we are committed to being your advocates within Amazon. We are carefully documenting all issues raised and ensuring they reach the appropriate teams for consideration and action.
We will update these forums as soon as we have any new information or guidance to share. In the meantime, we recommend exploring alternative shipping methods where possible and keeping your customers informed about potential delays.
Thank you for your resilience and understanding during this difficult period. We're all in this together, and we remain committed to supporting you through these challenges.
Daryl
161 replies
Seller_CRHOv021qFYYU
@Daryl_Amazon lost A-Z INR case, and not sure once delivered later that the buyer will ship it back! Not got defect for the transaction, lost money and the item. Amazon could at least not count against defect rate.
Seller_DApYjZ1RAy2bc
Amazon needs to clearly state how it will protect sellers.
Here is what Ebay is saying...
As the Canadian Union of Postal Workers (CUPW) strike extends into its fourth week, Canada Post delivery services continue to face disruptions, affecting the flow of shipments across Canada. We understand this is a challenging time for both you and your customers. We're reaching out to share our response to the situation and to request your continued partnership.
To support you and your business, eBay is implementing automatic protections for the next seller standards evaluation. These include:
• Late Shipment Rate (LSR) defects
• Tracking uploaded and validated rate
• Negative or neutral feedback if tracking was uploaded and validated by the carrier
• Out of Stock cancellations
Additionally, all Item Not Received (INR) claims are now on hold, and the Estimated Delivery Dates (EDDs) for all shipments with Canada Post have been extended. These measures will ensure deliveries have enough time to be completed during the strike and will remain in effect until Canada Post resumes regular operations.
Seller_qEPPNkFif5sqD
It would be helpful if Amazon added carriers that sellers have pivoted to ie: Chit Chats Select service which utilizes GTA GSM. We are using them currently and packages have been successfully delivered. We fear this will still impact our VTR since Chit Chats is not listed on the integrated system or even in the drop down. Neither is GTA GSM which whom they use. Even when Canada Post goes back to work, we may still want to use this service given the lower cost and similar transit times. They also provide a direct tracking website. Can you escalate this to the team for review in adding Chit Chats / GTA GSM?
Seller_SGXenWOOp9WjQ
We are using other carriers but some order were shipped before the strike and still got stuck. The problem is that we try to communicate with the customers but looks like they don't always gget our replies or messages.
They end up winning A-Z claims and we fully understand that they want the money back, it makes sense but we get Order Defect Rate (ODR) from feedbacks and A-Z.
We kept a good ODR for many years but now it's going up. We tried appealing explainging the situation but all our appeals are getting denied.
Can you help ?
Seller_SGXenWOOp9WjQ
@Daryl_Amazon
701-4162801-3816252
701-9807053-7269815
701-5415259-1151402
701-9128507-7509048
701-3296389-2675465
702-7809630-2409803
Here's a few claims for orders shipped before the strike, we tried to help the customers but looks like they did not see our messages as they did not reply. All these claims are affecting our ODR, Anything can be done ? We try appealing but it did not work.
Seller_vynSbldG5nQUL
We are losing a ton of money because of Amazon's policies and the fulfillment promise. We tried to appeal the most recent A-to-Z claim that we received and this is Amazon's response to our appeal:
Why was my appeal denied?
We have reviewed all available information and have determined that the merchandise was not shipped in a timely manner. You must ship media products (books, music, DVD, and video) within 2 business days of the close of a sale. Non-media products must be shipped by the shipping availability date you specify in the product feed. In this case, the order should have been received by the buyer no later than November 26, 2024.
From this message, I understand that Amazon requires SHIPPING orders in a timely manner, which we did, but then they say that the order should have been DELIVERED by a certain date. So we did our part of the fulfillment promise (shipping on time), but yet customers are being refunded AND this is counted against our ODR?? How is that fair to the sellers?
Amazon is damaging small businesses by creating entitled and dishonest customers, who think they can get away with anything. And we pay fees for that!!
Daryl_Amazon
Dear Sellers,
We understand that many of you are experiencing significant challenges due to the ongoing Canada Post Strike. We want to assure you that your concerns have not gone unheard, and we deeply empathize with the difficulties this situation is causing for your businesses.
While this strike is beyond Amazon's direct control, we want you to know that we are actively working to address its impact on our seller community. Our team is in continuous communication with various internal Amazon departments to find solutions and determine the best ways to support you during this challenging time.
We appreciate your patience and the detailed reports you've been sharing about how the strike is affecting your operations. Your feedback is invaluable and serves as a crucial link between sellers and Amazon's internal teams. We encourage you to continue sharing your experiences, concerns, and suggestions in this dedicated Forum.
If your issue is specifically related to Feedback removal due to the Canada Post Strike, please report it in the dedicated Forum:
Canada Post Strike (Feedback Removal Requests)
This will help us address these concerns more efficiently.
As moderators, while we may not have immediate solutions, we are committed to being your advocates within Amazon. We are carefully documenting all issues raised and ensuring they reach the appropriate teams for consideration and action.
We will update these forums as soon as we have any new information or guidance to share. In the meantime, we recommend exploring alternative shipping methods where possible and keeping your customers informed about potential delays.
Thank you for your resilience and understanding during this difficult period. We're all in this together, and we remain committed to supporting you through these challenges.
Daryl
Seller_I243tlANJDFaQ
@Daryl_Amazon
It is disapointing that Amazon has decided not to help sellers the way other platforms have during the strike.
You are correct, it is not within any of our control how a particular employer and labour union behave, but the issues that were brought up concerning A to Z claims, ODR hits and how the Amazon bots send out messages about possible lost packages are with in Amazon's control.
Now that the strike apprears to be potentially ending due to the goverments action.
Why has Amazon not tried to support sellers better through this challenge?
I understand Amazon is a massive company and we use the platform because of the results we get. These results alone do not mean the company should be non responsive to issues that are causing stress and finacial loss to its sellers.
If Amazon wants to remain dominant and not let other platforms chip away at their market share, the first place in my opinion they could start, is to find a better balance between customers centric and seller centric.
Good Amazon sellers are worn down by fighting the system along side trying to run our business and servicing customers.
We all want to be here, but that doesn't mean Amazon as a company could not do more to show appreciation for the commisions earned from our efforts.
Jason
Seller_vynSbldG5nQUL
Could not have worded it better. We are constantly having to pick our battles because we can't fight every unfair decision that is being made by Amazon.
Amazon customers are becoming more and more dishonest, sneaky and unhinged. Let's not even mention the Prime customers who think that they are entitled to anything and everything.
Small businesses have two choices: staying away from Amazon and losing in visibility, or choosing to be on such a big platform, but having no way to make business fair and therefore losing money in unreasonable refunds and fees. Why can't there be a third option? One where Amazon employs humans to help both sellers and customers to reach a compromise?
Seller_I243tlANJDFaQ
Just got another A to Z claim from a customer who said they could wait when we contacted them and now that the strike is going to be over the customer decided they would rather have it for free.
Still waiting to hear back from Amazon on the help they are going to offer....Something tells me I will get the free package back before I get support from Amazon.
701-8575555-4537053
Merry Christmas
Jason.
Seller_aubvaHLh7KeBF
feedback? Who care about feedback. Amazon is puting performance warnings on our accounts, telling customers to demand refunds through emails, granting A-z claims, denying appeals, and provding zero support to their sellers beyond "we'll remove mean feedback". While you are doing interal "dicussions" ebay addressed the problem the first day of the strike.
Seller_aubvaHLh7KeBF
You didn't address how Amazon is leaving its sellers out to dry with A-z Claims.
Seller_LTv2zrpA8Qcn1
BIG SUPPORT (AND PRESSURE) HERE -- for the suggestions of adding ChitChats as an Integrated Carrier. Thank you!
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Can it be said that Ebay has put Amazon to shame, in terms of its proactive approach to 'handling' the strike; and specifically, its demonstration of understanding the impact on sellers.
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@Seller_iB7nHOwpJH3RX - is it possible to give more exposure to this Post/Discussion? I only accidentally bumped into it...today (a week later). Thanks.
Seller_aubvaHLh7KeBF
How about taking look at what ebay did for it's sellers?
What amazon has done:
-Told buyers their items are late and demand a refund from their sellers
-provided no information to buyers on the strike
-Granted all strike related A-z claims
-Denied all appeals
-Placed performance warnings on seller accounts
DO BETTER.
Seller_bCEHkUuR5iXWW
We have informed customers that they can request a refund or wait for the strike to end. What do we do if the VTR is below 95%?
Seller_NRzLWqz8jbm4A
I put my account in vacation mode when it looked like they were going on strike, and all of my shipments were delivered before the strike occurred. I kept my account in vacation mode for the whole strike, as to ship any other way other than Canada Post would be too costly. Now that the strike is over, I took my account off vacation Mose last night, and I have no issues pending on my account. Everyone knows the rules, so I am surprised so many can't believe they are getting complaints from buyers about deliveries not arriving before the strike started. Buyers buy and there is a date attached for the item to arrive. If a possible strike is going to stop the seller from making this happen, then you shouldn't have the item for sale.
Seller_I243tlANJDFaQ
@Daryl_Amazon I Know this is out side your control but Amazon corperation and specifically the A to Z claim team continues to be very unfair to sellers.
We have Multiple orders that were shipped by Purolator in the first week of December. Due to Extremely high volume (Canada Post Strike Related) and very bad weather
these orders have been delayed and we are just starting to see deliveries today.
Customers are contacting A to Z and they are auto approving the refunds claiming the tracking is not valid (See below).
" Why is this happening? The customer claimed an issue with delivery for their order and the tracking information is either missing or invalid. Per policy, valid tracking was required on this order. "
This is neither accurate or reasonable. A to Z needs to understand the situation is very out side the standard operating procedure and they need to tell the customers to be patient. If the package does not arrive we will refund it and it arrives late we will pay to take it back. Giving the package to the customer is not fair at all to sellers.
This month has been very difficult and Amazon is compounding the issue with their refusal to support sellers in any way.
(702-6535259-2622612)
Can you please elevate this claim and ask A to Z to be responsible to sellers as I have to imagine there are thousands of orders in Purolator's hands that will be delayed.
Sellers should not be the one to shoulder this burden with out help from Amazon.
Very Frustrating
Jason
Konquer Online
